Funeral Reviews
Yvonne Felix
08:29 15 Apr 22
Thank you Tracy for helping me out. You saved the day in helping me organise flowers for a funeral you were arranging that afternoon. Unfortunately I was not able to attend the funeral and you came to the rescue.. Kindness, caring and professional - 5*
Jennifer Barr
13:29 22 Mar 22
My Soulmate sadly passed away abroad in December 2021. Rowland Brothers Funeral Directors were appointed to handle the repatriation and funeral service here in London.All the staff involved were professional from beginning to end. Tracy Taylor showed empathy, care and compassion from beginning to end and produced a one of a kind funeral programme, which was tailored exactly how I wished it to be representing the person my soulmate was.The mortician Hannah did a fantastic job in dressing my soulmate. It was an emotionally overwhelming experience and Tracy and Hannahdefinitely helped to ease some of the pain still felt. I can't thank the staff enough for their support during what I can only describe as a very sad time for the entire family. The receptionist whose name has slipped my mind "sorry" always had a welcoming smile and made me laugh on several occasions lightning the heaviness I was feeling. The Pallbearers were excellent on the day of the funeral led by Scott who did a fantastic job.Thank you all from the bottom of my heart
Richard Rodrigues
15:25 14 Mar 22
We cannot thank Jan, Anther, Hannah, Scott and everyone at Rowland Brothers. They were beyond exceptional in helping my little sister lay to rest. You are the very best of people. Thank you all so much. Kindest regards from Richard & Shirley Rodrigues.
Jan Kennon
03:59 15 Dec 21
I can’t thank Rowland Brothers, Croydon enough. They are a fabulous team from Anthea at reception, Carly our organiser and Neil the Forces adviser. They were really efficient and caring, which really helps when you have no idea of what to do. I must also mention the two guys that came at 2am to pick my Mum up and of course the team on the day, both were so kind and thoughtful.All of them are extremely professional and they had thought of everything to make it all go smoothly, even down to umbrellas.Neil had arranged a bugler to play the last post, a Union Jack and a pillow for her hat and medals, which my Mum would have loved as not only was she in the WAAFs, she died on Armistice day.They also found us a fabulous Celebrant called Julia Hill who gave a really uplifting recount of the 99 years and 10 months my Mum had been here, that everyone said after, she made them come out smiling. That was the type of funeral I was aiming for and this fabulous team helped us achieve it. Thank you all so much.
Tina Rashidi
18:48 24 Nov 21
I just want to say a big thank you to Roland brothers for everything they did for my mum who recently passed away. Carly and the team dealt with everything promptly and the service was perfect. My mum would have been smiling . Also a big thank you to Lina who works in finances for recommending them.
George & Yvette Hall
11:45 22 Oct 21
Great experience with the team at Rowland Brothers. It was difficult with the family being in different countries but Tracy was very understanding, compassionate and kind. Very prompt in responding and gently guided us through the entire process as we made funeral arrangements for our sister. Thank you.
Miss Boasy
08:48 20 Sep 21
GOOD CUSTOMER SERVICE VERY KIND UNDERSTAND PPL. THE INSIDE OF THE FUNERAL HOME IS SO BEAUTIFUL AND CALM PLACE.THEY DONE A WONDERFUL JOB REGARDING TO MY BROTHER. HE LOOK SO PEACEFUL.. I WOULD RECOMMEND THIS FUNERAL HOME FOR A GOOD FIRST CLASS PROFESSIONAL JOB THAT IS DONE WITH CARE AND UNDERSTANDING ROWLAND BROTHERS FUNERAL DOES THE JOB.... THANK YOU ROWLAND BROTHERS FOR YOUR WONDERFUL SERVICE
Umar Shaikh
11:25 17 Aug 21
Maurizio has been so incredibly helpful from start to finish. I instructed him to help with the repatriation of ashes to Italy and cannot recommend him and Rowland Brothers enough. He is kind, helpful, understanding and incredibly efficient. Thank you so much Maurizio for everything you did!
Cindy Burt
13:18 22 Jul 21
My Aunties ashes were delivered by hand by Steve very quickly after realising they were needed soon. Steve was very gentle and did this with great sensitivity and respect. A gentleman called Neil was very helpful on the phone and did all he could to help.
Dust & Spray LTD
22:54 17 Jun 21
I couldn't of asked for a better service, very professional, open, honest and listened. Thank you Tracy for everything you did for myself and my children. My Partner would have been proud of how you dealt with everything. Although it was a very hard time for myself, Tracy helped me get through and put a smile on my face everytime I spoke or saw her in person. On the day of the Funeral the pallbearers were also excellent. A big thank to you guys also. With emotions running high, they knew just how to diffusion any situation that occurred, leaving me to focus on the day and have the best send off.Thank you again guys 🙂
UlexG Lyte
19:49 04 May 21
I would like to express my appreciation to Tracy for her patience and guidance in assisting me to prepare my moms cremation arrangements. I did not have to worry about anything. Rob, thank you. I was touched by the way the funeral procession was reverenced. Charles, thank you for following up to know how we were doing after the cremationOverall, an excellent job done by the friendly staff. I would definitely recommend Rowland Brothers to anyone.
Ghislaine
10:05 04 Mar 21
I wanted to say a huge thank you, dads funeral went perfectly. Your help in guiding me through the funeral arrangements made it an easier affair, in what started as a daunting task.You have an amazing team at Rowland Brothers and I will not hesitate to recommend your services.Thanks again.
david shepherd
00:25 02 Feb 21
I was initially pleased with the funeral arrangements of my late wife by Rowland Brothers. But their customer service after the event was very poor. More than a month after the cremation I had to call them regards the ashes. After I collected the ashes I realised they had failed to put them in the casket . When I called them they promised to call me back to sort out the omission . Several hours later they had still not called. So I emailed them. They have neither acknowledged my email, nor done anything about the casket. A very shabby customer service.
M Wilson
10:11 04 Jan 21
I contacted Rowland Brothers to discuss funeral arrangements, at that time I didn’t know who would be assigned to assist the family. I must say the Gods were looking after us😊 we were lucky enough to be looked after by the Professional Excellent Competent Tracy, always available, if Tracy was ever unsure she would check first, then pass on the advice.Seamless SeamlessTracy is an asset to Rowland BrothersThank you TracyThank you Rowland Brothers
Queen B
15:42 21 Dec 20
Rowland brothers in Croydon have given our family an exceptional service throughout. They have been thoughtful and comforting from beginning. It is my first time planning a funeral and the team have supported me throughout and given my grandma a day fit for a queen and what she truly deserves. Thank you all for everything from the bottom of my heart. My grandma's wishes was to have Rowland as her funeral directors for her funeral and I definitely saw why she chose them. Such a fantastic family orientated funeral directors company. Best wishes.
Paul Wellecomme
16:04 25 Nov 20
Absolutely excellent service. From the initial phone call to them during the night, through till after the funeral, nothing has seemed to be too much trouble for them. Angelia (New Addington) put up with everything we threw at her, but she sat, she listened and most of all never was anything brushed aside, if there was something that couldn't be done (due to covid) you knew that she would have tried her hardest to make it happen if she could. Whilst Angelia was our main go-to person and arranger, we all owe a big thank you to Dave, Tony and the other drivers, professional throughout, always treated like a grieving friend, not just as a customer.Once again to all the staff, we as a family THANK YOU..
Debbie Sawh
12:34 17 Nov 20
I can not thank the team at Rowland Brothers enough for the wonderful, caring and sensitive way in which they helped lay our Mum to rest. They honestly couldn't have done more to make the process as stress-free as possible. Planning leading up to the day was faultless and the day itself went smoothly and without incident, even the sun came out! We had a horse-drawn hearse for Mum's final journey and the team were so respectful of her and of us. Rob led the funeral procession and he showed such great respect for Mum, and as we said our final goodbyes at her graveside Rob presented us with a beautiful personalised keepsake folder with a beautiful framed photo of Mum. Honestly, it was such a lovely gesture and we'll never forget it. Thank you to the whole Rowlands team, but special thanks to Carly, Rob and John for helping to make our final goodbye to Mum beautifully calm, graceful and dignified.
Koulla Pieroulli
10:35 19 Oct 20
If there were more stars.... I would definitely give them. We sadly lost my father last month and even though he was a grand age of 91, it is something no-one is ever truly prepared for. In addition, being of a Greek Orthodox background there was so much to consider from a religious perspective. What can I say, Rowland Bros proved to be kind, caring, understanding, totally organised beyond expectations and professional throughout. We were fortunate to have Tracey looking after us and she proved to be an absolute pleasure to deal with. My sister and I were all over the place on occasions but she kept us grounded and on course guiding us throughout the whole process but most of all, what amazing knowledge they had in dealing with Greek Orthodox funeral/burials even down to a fantastic information sheet. On the day, our Conductor, Joe, and his team were superb, guiding us appropriately and supporting our priest throughout. In addition, so kind and gentle towards our 90 year old mother and all our attendees. There are no words enough to express our gratitude for the support they gave us in making the day and whole process run so smoothly. Tracey you are an asset to the organisation and Joe, an exceptional young man with grace and poise. Heartfelt thanks to you all.
Lesley Colin-Jones
15:08 07 Aug 20
I really haven’t got the words to express how thoughtful and kind they all were. They looked after my loved one with the upmost care and respect. Everything went so smoothly, it did help that my loved one had a funeral plan but nothing was too much trouble. We as a family have been using Rowland’s for years and the service as always is impeccable. I can not recommend them enough. Thank you for your care and kindness at such a painful time.
Marion Wells
06:20 31 Jul 20
Rowland Brothers (Whitehorse Rd, Croydon) have provided a wonderful, outstanding and professional service throughout an extremely difficult year. In February we lost our father and Rowland Brothers made everything go smoothly and professionally, with great dignity and care. Yesterday only 5 months afterwards, we had to say goodbye to our dear mother, and Rowland Brothers were always going to be the only choice. Again the dignified, caring service provided was amazing at such a difficult time. A special mention also to the wonderful carriage horses and their driver and assistants. The horses were truly magnificent and made the day very special.
Lorna Ardern
15:36 16 Jun 20
Carly was brilliant in assisting with an order of service where the actual funeral was being held out of London. Very professional standard and outstanding quantity of workmanship. All done in plenty of time for the funeral. Absolutely brilliant!
Bola Roberts
06:10 11 May 20
Rowland Brothers were exceptional in their services from start to finish. Special thanks to Carol, John, Gary and Tony. My husband Sonny had a befitting and distinguished send off on 7 May 2020. The entire family , friends and Colleagues wish to thank them too. Bola Roberts.
William Gladwin
22:20 17 Apr 20
Would like two thank all the staff at Rowland brothers for the lovely funeral they did for my dad lovely staff fantastic send of for my dad 100 per cent all way keep us up two date thank you so much dad would be proud special thanks two John thank you🙏🙏🙏🙏❤ bill Gladwin
jonathan fisher
19:35 24 Feb 20
I am truly indebted to the staff at Rowland Brothers, Krzysztof Papierowski and especially Tracey Taylor, they both displayed amazing professionalism and support, whilst navigating a chaotic, stressful family situation to get my father, Cecil Edwards, buried. They were truly amazing in the face of adversity which I truly appreciate because it was a learning curve for us all. I would not hesitate to use the services of Rowland Brothers again in the future, but under pleasant and less stressful circumstances. Tracey is a true South London lady that will not take any prisoners, under any circumstances and I salute her for her hard work and tenacity, she did me proud! I'm sure this experience will go down in Rowland Brothers history books!
Sharlayne Farrell
10:48 09 Dec 19
Rowland Brothers Whitehall Road CROYDON. Tracy Taylor was my family’s point of contact and I can truly say she was amazing and very personable! I can not stress enough how thoughtful and kind Tracy was with the organisation and ideas she gave for our very special day!! Thank you again Tracy and Rowland Brothers.
R M
10:30 15 Nov 19
So, so impressed with how you helped in the organisation of our dad (Cecil Reid's) funeral from start to finish. Even down to ensuring that the house was safe when we leave. Can't believe how easy you made it for our family. Tracy (Taylor) you were amazing. Nothing was too small or great. What professionalism! We are so appreciative. As a result of your help and support, the day ran smoothly. The gentlemen who were present on the day were equally supportive. Our mum, especially, was treated like the queen, being waited upon at every turn. Thank you. Absolutely nothing was missed. We are happy. So glad we chose Rowland Brothers and would encourage others to do the same.
Jean King
10:10 30 Oct 19
Outstanding. Very helpful and reassuring staff. Highly recommend especially for good service they provide
Geraldine Harrington
09:50 19 Oct 19
Such caring and professional staff, can't recommend highly enough.
Mark stillman
12:07 07 Oct 19
We buried my uncle, on Friday. The Staff were amazing and the service they supplied was excellent. Very Professional in there approach. Thank you
J P
16:44 07 Jun 19
Last week we was in the awful situation with our father passing suddenly. Receiving conflicting advice from the GP and ambulance service we was left in a difficult situation obtaining his death certificate. I chose rowlands brothers as they had the best google reviews and I can see now why they do. The whole team have been fantastic, especially Sophie-the funeral director. Sophie helped my brother with several complex situations and was very efficient and on the ball at all times. They all make you feel at ease and are very professional. I would highly recommend them if the need ever arises. Thank you again
Shelley Hiller
17:11 08 Jan 19
I am very happy to recommend Rowland Brothers Funeral Directors of Croydon. They offer a calm, reassuring and very professional service. Nothing is too much trouble, all the arrangements are dealt with efficiently reducing anxieties at a very difficult time. The staff look after families as if their own and always in the most professional manner.
Emma Kell
15:05 01 Aug 18
To the team at Rowland Brothers. On behalf of myself, my husband Rav and our close family, we would like to thank you so much for your professionalism and sensitivity in the run-up to and during the funeral of my mother-in-law, Vina Vadgama, last Friday. Through a sudden and traumatic loss, you were there at every stage of the process, handling the discovery of her body with the kind of care that will stay with us for life. A particular mention to Clare Warner, whose clear empathy will stay with us for life, and who was wonderful reassuring to see again at the funeral itself.We are so grateful to Tony Rowland himself for calling us on a Sunday during his holiday to respond to our initial shock. Special thank you also to Emily Sharma. In order to respect Vina's religious observance, we wanted to get the funeral sorted as soon as we could, and she treated us with such professionalism and individualised care. Her understanding of the requirements of a Hindu service and her respect for the wishes of all involved were superb. These are the kinds of experiences nobody ever imagines they'll have to go through, but your reassurance and expertise during a hugely difficult time has made it so much more bearable.
Conor Bunn
18:08 04 Jul 18
Rowland Brothers took care of my family and I during my fathers funeral. Daryl came to our family home to discuss funeral arrangements with my father before he passed. The level of service we received was impeccable. Roland brothers couldn’t have done any more. From pre planning, organising cars, looking after my family and I on the day of the funeral, they really made the day go as smooth as possible. In particular a huge thank you to Daryl, for your professionalism it was a pleasure meeting you. I would have no hesitation on recommending Rowland Brothers for all of your funeral plans. Many thanks for your service.Conor BunnPaul Bunn’s Son.
Clare Warner
08:26 27 Jun 18
I know first hand that the care and empathy shown to clients is continued at every level behind the scenes (I work there). I would not hesitate in recommending them to my own family and loved ones and I would without doubt, use them myself!
