Corporate and Social Responsibilities
We value our people and understand, respect and value personal and cultural differences. Rowland Brothers is committed to high standards of employment practice and aims to encourage, retain and develop successful employees.
Managing and supporting our people
Rowland Brothers is a people business, with employees working across our operations from a wide range of backgrounds. Our success rests on having the right people, with the right skills and experience to deliver high quality services consistently.
Our business principles and core company values have helped us to create a distinctive Rowland Brothers culture. One that is highly respected within our industry.
What we focus on
- Learning and development
- Recognising achievement
- Promoting diversity
- Employee engagement
Our people, culture, and values
Our people come from the towns and cities they serve or from families that have been in the funeral profession for generations. They are all dedicated to delivering excellent client service, ensuring that we embed all new employees into the Rowland Brothers culture.
Learning and development
Whether it’s at the start of a career through our training initiatives; a flexible job for working parents or carers; or a second or third career for someone later in life; we offer job opportunities and support for people to fulfil their potential.
Rowland Brothers investment in training enables our staff to provide our clients with the highest standards of service and care and to ensure that our rigorous procedures are followed in all branches.
Rowland Brothers has continued to employ, retain and develop the abilities of disabled people, encouraging the fair treatment of disabled people in the workplace and their community.
To achieve our business objectives we need engaged employees dedicated to our vision and values. Rowland Brothers has continued to publish a quarterly newsletter, to enable the Company’s Directors, managers and employees to communicate objectives and client satisfaction results, explain developments in the funeral sector and to share best practice and news in a cost effective manner.
In terms of our premises, we also very mindful of maintaining responsible day-to-day housekeeping practices that conserve energy and minimise waste. However, we are far from being complacent and we continue to look for ways in which we can further improve our efficiencies and the ways in which we meet our responsibilities.
Rowland Brothers offer bereavement support and can also assist by discreetly recommending agencies to help with your loss. We have a number of publications written specifically to help with bereavement and loss, as well as a bereavement support Facebook page where you can find information on our support groups and other useful links.