Funeral Directors Croydon

From my very first meeting with Charlee, I knew she was the right person to look after my husband, Chris, after he passed away. As a young widow, I was facing the most difficult time of my life, and Charlee showed such genuine compassion, kindness and understanding from the very beginning. She gently guided me through every step of the process, taking the time to really listen to what I wanted and making sure Chris was cared for exactly as I hoped. When he arrived at the chapel, the love, dignity and respect with which she looked after him meant more to me than I can ever put into words. She recommended the wonderful Fr. Sam who conducted the most wonderful service at the crematorium, he got the tone just right. And John the director on the day also showed great kindness and professionalism. I will always be so grateful to Charlee for everything she did for us. She made an incredibly painful experience so much easier to navigate, and I knew throughout that Chris was in the safest and most caring hands. I couldn't have wished for a more compassionate funeral director, and I will never forget her kindness.

I and my family were extremely pleased with the professional manner that the entire team at Rowland Brothers of West Wickham, conducted the planning and arrangements for my daughter's funeral. Thank you all immensely for your compassion.

When my mother died the care home told me that Rowland Bros was the designated funeral director & at such a distressing time I had no inclination to search any further. From the time I walked through their doors I felt Mum & I were in safe hands. They covered everything I needed to know about arranging a funeral, they accomodated my wishes even though I changed my mind a couple of times. Before the funeral I received a courtesy call to explain what would happen. On the day the service and their conduction of it was all I hoped for & more. We were treated kindly & with respect & I am so grateful. I would have no hesitation in recommending Rowland Bros.

Very heartwarming experience with Rowland Brothers. I felt well informed and supported throughout engagement with them and I appreciate their input. Jackie was particularly special to us during such a difficult time, Father Sam and all the staff present on the funeral were very kind , thank you.

We first approached Rowland Brothers in West Wickham just before my father died, as we wanted to be prepared. From the first contact with Tracy we knew we were in safe hands, they were so professional, well organised and kind. When the time came (in the middle of the night) two colleagues arrived promptly to collect my father and were respectful, efficient & compassionate. From start to finish, every member of the team we dealt with (including those behind the scenes we didn't meet) was extremely helpful & understanding of our needs. They helped us organise the funeral according to what we hoped for, and supported us throughout. They offered helpful suggestions without being pushy. It seemed nothing was too much trouble, and all our questions were answered with patience & understanding. I would like to make particular mention of the celebrant, Jill, who presided on the day and could not have been a better fit for us. Several funeral guests remarked on the warmth of the service and how my father was afforded the utmost care & respect at all stages of his final journey. Attention to detail and clear communication is superb, even down to a phone call the day before the funeral, to explain how everything was going to run. This was thoughtful and much appreciated as it removed a great deal of anxiety. In addition, as a mark of respect, on the day of the funeral they drove the hearse past my father's house. I was extremely touched by this gesture as I felt it was something special. We are so thankful to you all for everything you did for us at such a sad time for our family. I have no hesitation in wholeheartedly recommending Rowland Brothers.

David and his staff were first class the day my dad passed to the funeral. So much care and respect was shown. Incredibly empathetic, professional and warm, nothing was too much. If you are looking for a funeral director to look after a loved one then Rowland Brothers are in my opinion the company you should use. Thanks again to David and his staff, you were all simply fantastic

A five star service from a five star company

From the moment we met Tracy at Rowland Brothers, we felt completely at ease. Saying goodbye to a much-loved and deeply cherished person is an emotional and difficult time, but Tracy's kindness, warmth and reassurance made such a difference throughout the entire process. Tracy guided us through every step with compassion, patience and professionalism. Nothing ever felt rushed, and she always took the time to answer our questions and explain everything clearly. Her calm and caring manner gave us complete confidence from the very beginning. We had no hesitation whatsoever in entrusting our loved one into the care of Rowland Brothers, knowing they would be treated with the utmost dignity, respect and compassion. Throughout the process, we felt supported, listened to and genuinely cared for. Tracy made what could have been an overwhelming experience feel manageable, and her attention to detail helped ensure everything was arranged exactly as we wished. The funeral itself was beautifully organised and a fitting tribute. We are deeply grateful to Tracy and the entire team at Rowland Brothers for their outstanding care and support during such a difficult time. I would not hesitate to recommend Rowland Brothers to anyone looking for a funeral director who combines professionalism with genuine compassion.

They have taken care of 5 of my family members excellently, I would recommend them to all of my friends & extented family members.