From the moment we walked through the door in the Warlingham until the day of the funeral, the service we received from RB was impeccable. Courtney and Maya were outstanding throughout, they made everything hassle free for us and I can't thank them enough. On the day of the funeral, Joe and his team were also ever so caring, patient and helpful, again making everything run smoothly on the day. The added touch of the personalised folder at the end which contained the funeral service booklet and pockets for messages, came as a surprise and shows how thoughtful RB are. Additionally the printed framed photo for my husband was also a great touch and added to the overall experience. Thank you to everyone at RB for an amazing service and I will surely be recommending you to others. Absolute first class service!

Found the staff very kind and helpful. Listened to my wishes and made sure that I had help with the details. I didn't feel rushed more a warm hug at a very difficult time. The organisation was second to none.

Very disappointed. Basic errors made - wrong date of death on coffin, wrong cause of death information given to coroner, wrong information given about availability of documentation. Despite multiple requests for a non religious funeral, a christian cross was left in the crematorium. I cannot recommend this organisation at all. Made a very stressful time even worse.

My dad’s funeral was amazing, he will be proud of the send off given to him.

They were absolutely wonderful, helpful, and very supportive service.Very pleased to organize our mum's funeral with them in February this year.

Kind regards ,

Haddad family

Every aspect of a funeral was taken care of.I felt supported by the people of Rowland Brothers.
My mum will rest in peace.Thankyou Rowland brothers

Sarah was very helpful all the way through the process. Everything was arranged with very little notice and any obstacle was overcome without fuss. Thank you, Grant.

Dear Tracey

I think it takes a special person who was able when you met the three of us for the first time we probably looked like rabbits in headlights (we were trying to process the sudden death of the mum and start to try to organise a funeral we luckily haven’t done before) to sit us down calmly sensitively and honestly starting to plan mum’s funeral and explaining the process even without a death certificate.

The person that goes that extra mile by contacting the coroner’s office as we hadn’t heard from him if or not a postmortem had been done; even being on the phone to them for over 40 minutes on hold.

Being flexible to see us when we were in West Wickham, and we popped in.

Making sure we were okay, keeping us on track and reminding me for items I had forgot to give you, like the music for the crematorium.

Finding the best version of one of the songs we forgot to put the artist we wanted to play at the crematorium.

When there are so many different areas of the funeral we were organising and liaising with different people, having you arranging the funeral meant it was one less thing to worry about.

Thank you again.

Mick Cahill

Dear Adam

Sorry for the delay in writing to you as you could imagine I took some time out with my wife Fi before we travelled back to France.

Thank you for your professionalism, calmness, patience, problem solving on the day as well as during the telephone conversation the night before which helped to calm my nerves.

Mum would have been happy and at piece that you were looking after her on her final journey. With the same professionalism as your dad did with my dad’s funeral in November 2018.

Sorry again for not being able to take mum coffin into the church, I am recovering from a herniated disc in my lower back it just said no; luckily, I was able to do it at the crematorium. Can you thank the member of your team that was looking after me as we were going in.

Thank you again

Mick Cahill

My partner’s funeral was everything we hoped it could be. We were looked after every step of the way and we are very grateful to Jan and other Rowlands team members for their care and attention to detail.