Funeral Directors Croydon

Response from the owner:Dear Victoria,

Thank you so much for taking the time to share such a heartfelt review.

It truly means a great deal to us that you felt your Dad was treated with the respect, care and dignity he deserved at every stage. Supporting families through such an important and emotional time is a privilege, and we’re so pleased that everything went smoothly and met your expectations.

Chelsey and Carly will be especially touched by your kind words. We know how much care and dedication they put into supporting families, and your feedback will mean the world to them.

On behalf of everyone at Rowland Brothers, thank you for your trust and recommendation. We are so glad we could support you and your family, and we send you our very best wishes.

Kind Regards
Joe Rowland
Director

Response from the owner:Dear Kelly,

We’re truly grateful that you took the time to share your experience. Supporting families during such a difficult time is a responsibility we take very seriously, and it means a great deal to know that you felt guided, supported and well cared for throughout the process.

I will be sure to pass your comments on to the team. Please don’t hesitate to reach out if we can be of any further assistance.

Thank you
Kind Regards
Joe Rowland
Director

Response from the owner:Dear Peter,

Thank you so much for your kind and thoughtful words.

We are truly grateful that you chose Rowlands Brothers to support you during such a difficult time. Arranging a funeral for the first time can feel overwhelming, and it means a great deal to us to know that our team was able to guide you with care, understanding, and compassion throughout the process.

Our priority is always to ensure families feel supported, informed, and reassured at every step, so we are very touched to hear that this was your experience. Your feedback will be shared with the team, who will deeply appreciate knowing they were able to make a difference during such an important and emotional time.

Kind Regards
Joe Rowland
Director

Response from the owner:Dear Elliot,

Thank you so much for taking the time to share such kind and thoughtful words. We are truly honoured that we were able to support you and your family during such a difficult time. Knowing that our compassion, care, and attention to detail helped ease the process, even in a small way, means a great deal to all of us.

Your special mention of David Webb, Adam Killick, and Father Sam will be shared with the, they will be truly grateful by your appreciation. It was a privilege to help carry out your wishes with the respect and dignity your loved one deserved.

On behalf of everyone at Rowland Brothers, thank you for placing your trust in us. Our thoughts remain with you and your family.

Kind Regards
Joe Rowland
Director

Response from the owner:Dear Paul,

Thank you so much for your lovely review. We’re really glad we could be there for you at such a difficult time, and it means a lot to hear how supported you felt from the moment you walked through our doors.

Jan will be truly touched by your kind words. Her care, patience, and compassion are so important to us, and we’re proud she could make such a difference for you and your family. We’ll be sure to pass this on to her.

Thank you again for your trust and recommendation. Our thoughts are with you and your family.

Kind Regards
Joe Rowland
Director

Response from the owner:Dear Lisa,

Thank you so much for taking the time to leave such a thoughtful and heartfelt review. It truly means a great deal to all of us at Rowlands Funeral Service.

We are deeply honoured that your family has trusted us over the years, and we’re especially grateful that we were able to support you during such a difficult time while laying your Dad to rest. To hear that our guidance, kindness and care helped you through arranging a funeral for the first time is incredibly meaningful to us.

Your kind words about our team will be shared with everyone, and Sarah and our reception staff will be particularly touched to know they made a difference for you.

Thank you again for your trust and for allowing us to be there for you and your family. Please know we are always here should you ever need us in the future.

Kind Regards
Joe Rowland
Director

Response from the owner:Dear Angela,

Thank you for taking the time to leave such a thoughtful review. We are very grateful to you for trusting us with Sonia’s care.

Kate will appreciate your kind feedback, i will ensure it is passed onto her. I am very pleased to know that her support, guidance, and communication helped provide reassurance during a difficult time. Ensuring that families feel informed, supported, and confident that their loved one is being treated with dignity and respect is always our top priority.

I am also glad to hear that the funeral day was handled with care and that the team were attentive and supportive throughout. It has been a privilege to help honour Sonia’s life and your family’s wishes.

Thank you again for sharing your experience.

Kind Regards
Joe Rowland
Director

Response from the owner:Dear Sue

Thank you for your thoughtful review, and please accept our sincere condolences.

We truly appreciate you taking the time to share your experience, and we are honoured that you entrusted Rowland Brothers with the care of your arrangements. Supporting families with compassion, sensitivity and quiet reassurance is central to our role, and we are pleased to know that our team was able to guide you through the day in a way that felt smooth, respectful and caring.

Your kind words will be shared with the team, and we thank you again for allowing us to support you at such a meaningful and emotional time.

Kind regards
Steve Rowland
Managing Director

Response from the owner:Dear Kristelle

Thank you for taking the time to share your kind review, and please accept our sincere condolences on the sudden loss of your Dad.

We are truly grateful that Tracy was able to provide you with warmth, reassurance and consistent support from your very first visit, and that Adam and his team cared for you with such professionalism, respect and consideration on the day of the service. We understand how overwhelming it can be to make arrangements while grieving, and it is our priority to guide families gently and thoughtfully through every step.

Your words mean a great deal to us and will be shared with Tracy, Adam and the wider team. Thank you for placing your trust in Rowland Brothers at such a difficult time — it was and is a privilege to support you and your family.

Kind regards
Steve Rowland
Managing Director

Response from the owner:Dear Sonia

Thank you for your beautiful and heartfelt review. We are profoundly sorry for your loss and truly honoured that you entrusted Rowland Brothers with the care of your loved one.

To know that Kate, Tracy, Adam and Jess were able to support you with kindness, patience and genuine compassion throughout such a painful and challenging time means a great deal to us. We recognise how overwhelming this journey can be, and it is deeply important to us that every question is answered with care, respect and understanding.

We are especially touched that you felt treated as a person first and foremost, and that our team helped make an incredibly difficult time more manageable. The care we provide does not end on the day of the funeral, and we are grateful that our aftercare has continued to offer you comfort and reassurance.

Your words are a powerful affirmation of the values we hold dear, and they will be shared with the team you have so kindly recognised. Thank you again for your trust, your recommendation, and for allowing us to support you at such a significant moment in your life.

Kind Regards

Steve Rowland
Managing Director