Funeral Directors Croydon

Response from the owner:Dear Kelly,

We’re truly grateful that you took the time to share your experience. Supporting families during such a difficult time is a responsibility we take very seriously, and it means a great deal to know that you felt guided, supported and well cared for throughout the process.

I will be sure to pass your comments on to the team. Please don’t hesitate to reach out if we can be of any further assistance.

Thank you
Kind Regards
Joe Rowland
Director

Response from the owner:Dear Peter,

Thank you so much for your kind and thoughtful words.

We are truly grateful that you chose Rowlands Brothers to support you during such a difficult time. Arranging a funeral for the first time can feel overwhelming, and it means a great deal to us to know that our team was able to guide you with care, understanding, and compassion throughout the process.

Our priority is always to ensure families feel supported, informed, and reassured at every step, so we are very touched to hear that this was your experience. Your feedback will be shared with the team, who will deeply appreciate knowing they were able to make a difference during such an important and emotional time.

Kind Regards
Joe Rowland
Director

Response from the owner:Dear Sonia

Thank you for your beautiful and heartfelt review. We are profoundly sorry for your loss and truly honoured that you entrusted Rowland Brothers with the care of your loved one.

To know that Kate, Tracy, Adam and Jess were able to support you with kindness, patience and genuine compassion throughout such a painful and challenging time means a great deal to us. We recognise how overwhelming this journey can be, and it is deeply important to us that every question is answered with care, respect and understanding.

We are especially touched that you felt treated as a person first and foremost, and that our team helped make an incredibly difficult time more manageable. The care we provide does not end on the day of the funeral, and we are grateful that our aftercare has continued to offer you comfort and reassurance.

Your words are a powerful affirmation of the values we hold dear, and they will be shared with the team you have so kindly recognised. Thank you again for your trust, your recommendation, and for allowing us to support you at such a significant moment in your life.

Kind Regards

Steve Rowland
Managing Director

Response from the owner:Thank you so much for taking the time to share such a thoughtful and generous review. It truly means a great deal to all of us at Rowland Brothers.

We are honoured that you entrusted us with caring for your late Mum’s funeral, and we’re very pleased to hear that David was able to support you so attentively and respectfully. Ensuring every detail is right — and that families feel listened to and supported — is exactly what we strive for.

Your kind words about John and Phil will be especially appreciated. Our team takes great pride in quietly guiding families through the day, keeping everything running smoothly so you can focus on remembering your loved one.

On behalf of everyone at Rowland Brothers, thank you for your trust and for your heartfelt recommendation. Our sincere condolences remain with you and your family.

Steve Rowland
Managing Director

Response from the owner:Dear Sharon,

Thank you for your kind words and for taking the time to share your experience.

We are very sorry for the loss of your father and are honoured to have been able to support you at such a difficult time. It is lovely to hear that Charlee was able to guide you through the arrangements with care and reassurance, and that everything went smoothly on the day.

We’re also pleased to know that Lorraine’s words reflected the sensitivity and empathy your family needed, and we will be sure to pass on your thanks to her and the wider Rowland Brothers team.

Thank you again for placing your trust in us. Our thoughts remain with you and your family.

Steve Rowland
Managing Director

Response from the owner:Dear Christine,

Thank you for your kind review and recommendation, it truly means a great deal to us. I will be sure to pass your lovely words on to the team at head office. It has been an honour to support you and your family during such a difficult time. If there is anything further we can do to assist, please don’t hesitate to get in touch.

Kind Regards
Joe Rowland
Director

Response from the owner:Dear Agnes,

Thank you so much for your lovely review. I will be sure to pass your kind comments on to the team. Thank you for trusting us over so many years and for allowing us to care for your family, it has truly been an honour.

Kind regards,
Tony Pearson
Branch Manager

Response from the owner:Thank you, Graves family, for your kind and thoughtful review.

We are truly honoured that you chose Rowland Brothers West Wickham to care for your mother’s funeral. It means a great deal to hear that Kate, Tracy, Adam and the wider team were able to guide you through such a difficult time and deliver a service that felt right for your family.

Your recommendation is sincerely appreciated, particularly knowing there is a choice of funeral directors locally. Thank you for placing your trust in us — our thoughts remain with you and your family.

Kind regards
Adam Killick
Funeral Director

Response from the owner:Thank you for taking the time to write such a moving and generous review, and please accept our sincere condolences on the loss of your wife, Susan.

We are deeply honoured that you entrusted Rowland Brothers with her care, and we are grateful to know that our team was able to support you from the very first contact through to the completion of the arrangements. Responding promptly and caring for your wife with dignity and compassion is something we hold as fundamental to our role.

Your kind thoughts about Charlee are incredibly touching. Her gentle, empathetic guidance and dedication to supporting families at such a difficult time truly reflect the values we strive to uphold across our team. We will ensure your compliments are shared with her and with everyone involved at Plough Lane.

Thank you again for your kind words and for recognising the care shown by our colleagues. Our thoughts remain very much with you and your family.

Kind regards
Steve Rowland
Managing Director