Funeral Reviews
Yvonne Felix
08:29 15 Apr 22
Thank you Tracy for helping me out. You saved the day in... helping me organise flowers for a funeral you were arranging that afternoon. Unfortunately I was not able to attend the funeral and you came to the rescue.. Kindness, caring and professional - 5*read more
Jennifer Barr
13:29 22 Mar 22
My Soulmate sadly passed away abroad in December 2021.... Rowland Brothers Funeral Directors were appointed to handle the repatriation and funeral service here in London.All the staff involved were professional from beginning to end. Tracy Taylor showed empathy, care and compassion from beginning to end and produced a one of a kind funeral programme, which was tailored exactly how I wished it to be representing the person my soulmate was.The mortician Hannah did a fantastic job in dressing my soulmate. It was an emotionally overwhelming experience and Tracy and Hannahdefinitely helped to ease some of the pain still felt. I can't thank the staff enough for their support during what I can only describe as a very sad time for the entire family. The receptionist whose name has slipped my mind "sorry" always had a welcoming smile and made me laugh on several occasions lightning the heaviness I was feeling. The Pallbearers were excellent on the day of the funeral led by Scott who did a fantastic job.Thank you all from the bottom of my heartread more
Richard Rodrigues
15:25 14 Mar 22
We cannot thank Jan, Anther, Hannah, Scott and everyone at... Rowland Brothers. They were beyond exceptional in helping my little sister lay to rest. You are the very best of people. Thank you all so much. Kindest regards from Richard & Shirley Rodrigues.read more
Jan Kennon
03:59 15 Dec 21
I can’t thank Rowland Brothers, Croydon enough. They are a... fabulous team from Anthea at reception, Carly our organiser and Neil the Forces adviser. They were really efficient and caring, which really helps when you have no idea of what to do. I must also mention the two guys that came at 2am to pick my Mum up and of course the team on the day, both were so kind and thoughtful.All of them are extremely professional and they had thought of everything to make it all go smoothly, even down to umbrellas.Neil had arranged a bugler to play the last post, a Union Jack and a pillow for her hat and medals, which my Mum would have loved as not only was she in the WAAFs, she died on Armistice day.They also found us a fabulous Celebrant called Julia Hill who gave a really uplifting recount of the 99 years and 10 months my Mum had been here, that everyone said after, she made them come out smiling. That was the type of funeral I was aiming for and this fabulous team helped us achieve it. Thank you all so much.read more
Tina Rashidi
18:48 24 Nov 21
I just want to say a big thank you to Roland brothers for... everything they did for my mum who recently passed away. Carly and the team dealt with everything promptly and the service was perfect. My mum would have been smiling . Also a big thank you to Lina who works in finances for recommending them.read more
George & Yvette Hall
11:45 22 Oct 21
Great experience with the team at Rowland Brothers. It was... difficult with the family being in different countries but Tracy was very understanding, compassionate and kind. Very prompt in responding and gently guided us through the entire process as we made funeral arrangements for our sister. Thank you.read more
Miss Boasy
08:48 20 Sep 21
GOOD CUSTOMER SERVICE VERY KIND UNDERSTAND PPL. THE INSIDE... OF THE FUNERAL HOME IS SO BEAUTIFUL AND CALM PLACE.THEY DONE A WONDERFUL JOB REGARDING TO MY BROTHER. HE LOOK SO PEACEFUL.. I WOULD RECOMMEND THIS FUNERAL HOME FOR A GOOD FIRST CLASS PROFESSIONAL JOB THAT IS DONE WITH CARE AND UNDERSTANDING ROWLAND BROTHERS FUNERAL DOES THE JOB.... THANK YOU ROWLAND BROTHERS FOR YOUR WONDERFUL SERVICEread more
Umar Shaikh
11:25 17 Aug 21
Maurizio has been so incredibly helpful from start to... finish. I instructed him to help with the repatriation of ashes to Italy and cannot recommend him and Rowland Brothers enough. He is kind, helpful, understanding and incredibly efficient. Thank you so much Maurizio for everything you did!read more
Cindy Burt
13:18 22 Jul 21
My Aunties ashes were delivered by hand by Steve very... quickly after realising they were needed soon. Steve was very gentle and did this with great sensitivity and respect. A gentleman called Neil was very helpful on the phone and did all he could to help.read more
Dust & Spray LTD
22:54 17 Jun 21
I couldn't of asked for a better service, very... professional, open, honest and listened. Thank you Tracy for everything you did for myself and my children. My Partner would have been proud of how you dealt with everything. Although it was a very hard time for myself, Tracy helped me get through and put a smile on my face everytime I spoke or saw her in person. On the day of the Funeral the pallbearers were also excellent. A big thank to you guys also. With emotions running high, they knew just how to diffusion any situation that occurred, leaving me to focus on the day and have the best send off.Thank you again guys 🙂read more
UlexG Lyte
19:49 04 May 21
I would like to express my appreciation to Tracy for her... patience and guidance in assisting me to prepare my moms cremation arrangements. I did not have to worry about anything. Rob, thank you. I was touched by the way the funeral procession was reverenced. Charles, thank you for following up to know how we were doing after the cremationOverall, an excellent job done by the friendly staff. I would definitely recommend Rowland Brothers to anyone.read more
Ghislaine
10:05 04 Mar 21
I wanted to say a huge thank you, dads funeral went... perfectly. Your help in guiding me through the funeral arrangements made it an easier affair, in what started as a daunting task.You have an amazing team at Rowland Brothers and I will not hesitate to recommend your services.Thanks again.read more
david shepherd
00:25 02 Feb 21
I was initially pleased with the funeral arrangements of my... late wife by Rowland Brothers. But their customer service after the event was very poor. More than a month after the cremation I had to call them regards the ashes. After I collected the ashes I realised they had failed to put them in the casket . When I called them they promised to call me back to sort out the omission . Several hours later they had still not called. So I emailed them. They have neither acknowledged my email, nor done anything about the casket. A very shabby customer service.read more
M Wilson
10:11 04 Jan 21
I contacted Rowland Brothers to discuss funeral... arrangements, at that time I didn’t know who would be assigned to assist the family. I must say the Gods were looking after us😊 we were lucky enough to be looked after by the Professional Excellent Competent Tracy, always available, if Tracy was ever unsure she would check first, then pass on the advice.Seamless SeamlessTracy is an asset to Rowland BrothersThank you TracyThank you Rowland Brothersread more
Queen B
15:42 21 Dec 20
Rowland brothers in Croydon have given our family an... exceptional service throughout. They have been thoughtful and comforting from beginning. It is my first time planning a funeral and the team have supported me throughout and given my grandma a day fit for a queen and what she truly deserves. Thank you all for everything from the bottom of my heart. My grandma's wishes was to have Rowland as her funeral directors for her funeral and I definitely saw why she chose them. Such a fantastic family orientated funeral directors company. Best wishes.read more
Paul Wellecomme
16:04 25 Nov 20
Absolutely excellent service. From the initial phone call... to them during the night, through till after the funeral, nothing has seemed to be too much trouble for them. Angelia (New Addington) put up with everything we threw at her, but she sat, she listened and most of all never was anything brushed aside, if there was something that couldn't be done (due to covid) you knew that she would have tried her hardest to make it happen if she could. Whilst Angelia was our main go-to person and arranger, we all owe a big thank you to Dave, Tony and the other drivers, professional throughout, always treated like a grieving friend, not just as a customer.Once again to all the staff, we as a family THANK YOU..read more
Debbie Sawh
12:34 17 Nov 20
I can not thank the team at Rowland Brothers enough for the... wonderful, caring and sensitive way in which they helped lay our Mum to rest. They honestly couldn't have done more to make the process as stress-free as possible. Planning leading up to the day was faultless and the day itself went smoothly and without incident, even the sun came out! We had a horse-drawn hearse for Mum's final journey and the team were so respectful of her and of us. Rob led the funeral procession and he showed such great respect for Mum, and as we said our final goodbyes at her graveside Rob presented us with a beautiful personalised keepsake folder with a beautiful framed photo of Mum. Honestly, it was such a lovely gesture and we'll never forget it. Thank you to the whole Rowlands team, but special thanks to Carly, Rob and John for helping to make our final goodbye to Mum beautifully calm, graceful and dignified.read more
Koulla Pieroulli
10:35 19 Oct 20
If there were more stars.... I would definitely give them. ... We sadly lost my father last month and even though he was a grand age of 91, it is something no-one is ever truly prepared for. In addition, being of a Greek Orthodox background there was so much to consider from a religious perspective. What can I say, Rowland Bros proved to be kind, caring, understanding, totally organised beyond expectations and professional throughout. We were fortunate to have Tracey looking after us and she proved to be an absolute pleasure to deal with. My sister and I were all over the place on occasions but she kept us grounded and on course guiding us throughout the whole process but most of all, what amazing knowledge they had in dealing with Greek Orthodox funeral/burials even down to a fantastic information sheet. On the day, our Conductor, Joe, and his team were superb, guiding us appropriately and supporting our priest throughout. In addition, so kind and gentle towards our 90 year old mother and all our attendees. There are no words enough to express our gratitude for the support they gave us in making the day and whole process run so smoothly. Tracey you are an asset to the organisation and Joe, an exceptional young man with grace and poise. Heartfelt thanks to you all.read more
Lesley Colin-Jones
15:08 07 Aug 20
I really haven’t got the words to express how thoughtful... and kind they all were. They looked after my loved one with the upmost care and respect. Everything went so smoothly, it did help that my loved one had a funeral plan but nothing was too much trouble. We as a family have been using Rowland’s for years and the service as always is impeccable. I can not recommend them enough. Thank you for your care and kindness at such a painful time.read more
Marion Wells
06:20 31 Jul 20
Rowland Brothers (Whitehorse Rd, Croydon) have provided a... wonderful, outstanding and professional service throughout an extremely difficult year. In February we lost our father and Rowland Brothers made everything go smoothly and professionally, with great dignity and care. Yesterday only 5 months afterwards, we had to say goodbye to our dear mother, and Rowland Brothers were always going to be the only choice. Again the dignified, caring service provided was amazing at such a difficult time. A special mention also to the wonderful carriage horses and their driver and assistants. The horses were truly magnificent and made the day very special.read more
