Response from the owner:Dear Rhian, Thank you so much for your kind and thoughtful words. It was a true honour to support you and your family during such a profoundly difficult time. I’m so glad that the service at Botley Barn felt both meaningful and personal—it was a privilege to help create something that truly reflected your husband’s life and spirit. Being able to incorporate the bespoke elements that were important to you made the farewell all the more special, and I’m touched to hear how positively it was received by those who attended. On behalf of myself and the entire team here at Rowland Brothers Purley, thank you for placing your trust in us. With warmest wishes, Jan Neeson Purley Branch Manager, Rowland Brothers

Response from the owner:Dear Onoranze, Thank you for your kind recommendation of our sister company, Rowland Brothers International and for taking the time to share your experience. We’re so pleased to hear that you were happy with the repatriation service, and especially grateful for your commendation of Mr. Maurizio Del Grosso. He takes great pride in providing professional and compassionate support, and I know he will truly appreciate your words. Wishing you and your family all the very best. kind regards Joe Rowland Director

Response from the owner:Dear Paul, Thank you so much for your kind words and thoughtful review. We truly appreciate you taking the time to share your experience. It means a great deal to us to know that our team was able to support you with care and professionalism during such an important and emotional time. We're also pleased to hear the florist recommendation was helpful and that everything went smoothly with your wreath delivery. We’re always here to assist in any way we can, and your feedback reminds us why we do what we do. Thank you again. kind regards Joe Rowland Director

Response from the owner:Dear Androulla, Thank you so much for your kind words and thoughtful review. We're truly honored to have supported you during such an important time, and we're glad to hear everything went smoothly. Your recommendation means the world to us. From all of us at Rowland Brothers, thank you again for placing your trust in us. Kind Reagrds Joe Rowland Director

Response from the owner:Dear Julie, Thank you so much for your kind and heartfelt words. We are truly grateful that you took the time to share your experience during such a difficult time. Jackie is indeed a treasured member of our team here at Rowland Brothers, and your message reaffirms just how special she is. We’re so pleased to hear that she was able to offer you and your family the support, care, and reassurance you needed. Knowing that she helped ease the burden and made a difference means the world to us. I will make sure your lovely message is shared with Jackie. On behalf of all of us at the New Addington branch, thank you again for your trust and for allowing us the honour of looking after your husband with the dignity and respect he deserved. kind regards Tony Pearson New Addington Branch Manager

Response from the owner:Dear Stacy, Thank you sincerely for your kind and thoughtful review. It was our privilege to care for your brother and to support your family throughout this deeply emotional time. We are truly grateful for your trust in us and are pleased to know that our efforts brought some measure of ease and comfort during the process. Your kind words regarding the professionalism of our team, especially Sarah and the pallbearers, are deeply appreciated and will be shared with them. It was an honor to assist in laying your brother to rest with the dignity, style, and respect he so richly deserved. Kind Regards Joe Rowland Director

Response from the owner:Dear Richard, Thank you so much for your kind words. It was truly a pleasure to support you during this important time, and I’m grateful that you felt the service was professional, considerate, and well arranged. I take great pride in ensuring everything is handled with care and attention, and I’m glad the arrangements met your expectations. It was an honour to assist you and your family. Kind Regards Jan Neeson Branch Manager

Response from the owner:Dear Linda, We are truly sorry to hear about your experience and deeply regret any distress caused during such a difficult time. Providing the highest level of care and professionalism is extremely important to us, and we sincerely apologise for the errors and miscommunications you encountered. We take your concerns very seriously and would like to understand more about what happened to ensure that we learn from this and make the necessary improvements. Please do reach out to us directly at steve@rowlandbrothers.com so we can discuss this further and address your concerns personally. Once again, we are very sorry for any additional stress this may have caused you and your family, and we appreciate your feedback as it helps us to improve our services. Kind regards, Steve Rowland Managing Director