What our customers say about us

“You treated our request with sympathy and kindness. Helped us through the rules and regulations and guided us through to the end. Keeping us informed of what was happening, expected delivery and installation and final notification when installation was completed.

May I take this opportunity, on behalf of my family, to thank you for your help, efforts, assistance, kindness and thoughtfulness through the request, planning. creation and installation of the memorial… At a most difficult time, you are re-assuringly helpful and a credit to Rowland Brothers. “

“What can I say… First of all, Sally, you are a God send!

I’ve never had to plan a funeral before and had no clue where to start until I met this beautiful lady!

Today we laid my beautiful baby boy to rest and it was amazing all thanks to you! His four beautiful white horses, his 19 beautiful crisp white doves, and the beautiful white roses Rowlands gave to my precious angel!

I honestly can’t thank you all enough for today and the difficult few weeks leading up to today! Sally went above and beyond

Thank you so so much!”

“What a fabulous job Rowland Brothers did giving my Dad a magnificent Military Funeral. An old soldier who fought for the Kings Own Scottish Borderers aged 94.

I would personally like to thank Pippa and Sophie from the Purley office for having to put up with all the changes I was making, but the biggest pat on the back was for Tony Pearson who conducted Dads Funeral with compassion and dignity. It was nice that Tony knew my Father having been the President at the Royal British Legion for many years.

From the minute the Hearse arrived the whole process was perfect and would also like to thank his team on the day. Dad would have been so proud.

Thank you once again.”

“Thank you so much for the dedication and going beyond the call of duty.

Neil, Nothing was too much trouble. Sally, you’re such an amazing lady thank you for your attention to detail and making sure everything was perfect. Colin, thank you so much for making things run smoothly and to your son for putting the music together.

Finally a huge thank you to Steve Carter for driving my daughter with such care and style.

Yesterday was the most difficult thing I will ever have to do, but the path was made so much smoother by the unending support of everyone at Rowland Brothers.”

“Rowland Brothers were our selected funeral directors for two funerals, being one burial and one cremation.

In both cases they – the Croydon office for the first and the Purley office for the second – handled matters admirably.

Different circumstances involved tight scheduling and particular attention in getting the funerals successfully arranged and carried out; and Rowland Brothers managed all matters for both in a perfect manner.

I have no hesitation in recommending them to others who have lost a dear one and need the services of a first-class undertakers.”

“I was impressed by your website hence contacted Rowland Brothers and straightaway Carly Baker, whom we met put us at ease and assisted us all the way.

Everything was taken care of and all your staff were just brilliant. Tony, one of your funeral conductors, even phoned me to check if I had any queries on the morning of the funeral.

Thank you so very much for all the help and assistance in making the whole experience of arranging a funeral and helping us throughout the process.

When one loses someone close and then is faced with the whole frightening and daunting thought of making all the arrangements, together with the grief, you certainly were fantastic.

Thank you to everyone in your organisation at Whitehorse Road, Croydon, for your help and assistance.”

“The service we received was excellent.

Kelly dealt with us in a very professional and understanding way. Everything went very smoothly on the day.

We would highly recommend Rowland Brothers.”

“Rowland Brothers have been so helpful and kind to me and my family during this tragic time.

I have had no experience in dealing with the death of a loved one and needed support and help this was on offer at all times and nothing was too much trouble.

All the staff at Rowland Brothers treated me with respect and sympathy, from the very beginning when I initially contacted Rowland Brothers.

Pippa at the Purley office was so caring and patient with me she talked me through everything. The day of the funeral went so well, the team were professional I didn’t have to worry about anything.

I would highly recommend Rowland Brothers to anyone and everyone. Thank you to everyone at Rowland Brothers.”

“Just simply – Thank you. Sensitive and organised throughout.

Peter Wood was a great friend and support to the family.”

“We returned to Rowland Brothers in Purley as we were so impressed by their handling of our mother’s funeral – and we weren’t disappointed.

They handled everything with sympathy, empathy, and professionalism and made what is a very difficult process as easy as it could be. Their communication was first class and they created an atmosphere of trust in which no question or detail was too trivial to be handled with care and courtesy.

The funeral itself was everything we had hoped for and we couldn’t have asked for more.

Thank you to all involved.”

“Everyone at Rowlands were superb and I want to say a massive thank you to Pippa. Her care for mum and us was second to none!

She is one remarkable lady & from start to finish was so attentive & caring. Having her at mum’s funeral was a huge comfort to me. She was amazing.

Thank you all.”

“Thank you from the bottom of our hearts for all the heartfelt compassion and assistance you showed to my family and I at such a difficult time for us.

From the moment you became involved I knew we had placed my father in to the best possible care. When Dad was collected you were discreet and respectful and that sentiment remained throughout all our dealings with every member of Rowland Brothers.

The Chapel of Rest was a beautiful perfect environment for me to spend some remaining time with my father which meant so much to me having the opportunity to do so. My family that visited all remarked on its perfection as a fitting place to spend time alone with a loved one.

On the day of the funeral itself, again all the personnel from yourselves were once again very helpful, discreet and courteous.”

Mr E – Purley

“Losing someone is very difficult. So much to do in such a short time when you are grieving. The Rowland brothers made it much more easy by dealing with everything even down to the smallest details taking a lot of stress out of this awful time. We are very grateful for all your hard work.”

Leonard Evans

“Thank you Rowland Brothers for enabling me to give my Mum the personal send off that was essential to us. Every aspect of the planning was covered with great professionalism and sincerity. It always felt as if we were the only clients. The staff on the day were impeccable, and it made everyone feel very comfortable at a difficult time.”

Anne Dane

“I would like to say a big thank you to the staff of Rowland brothers, especially Kelly Scott, her calm and reassuring manner, made arranging my mother’s funeral a simple task. Kelly was always available when I needed her, and kept us informed at every stage. I am very grateful to all the staff, who gave us a funeral my mother would have been proud of.”

Glenda Crooknorth

“From the first contact, and throughout the process, with Rowland Brothers, I was treated with compassion, sympathy and professionalism. The team at Rowland Brothers ensured that everything was taken care of in fine detail. Thank you for making the arrangements easier at a very difficult time.”

Bill Caughie

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