Rowland Brothers Reviews

Kate, Tracy, Adam and the team have been brilliant, guiding us through a difficult time and executing a 'perfect' funeral for our mother.
There is a choice of funeral directors in west Wickham; we are pleased we went with Rowland Brothers, We would not hesitate to recommend them to anyone in the local area.
Graves family.

Jan and her team were very respectful and professional.

Yesterday I dotted the "i's" and crossed the "t's" on the Funeral Arrangements and Cremation of my late wife, Susan Foster.

I could not let today pass without paying a massive compliment to your team, most especially Charlee at Plough Lane. My wife passed on 11th November and that evening I emailed Rowland Brothers and received a prompt response, very first thing on 12th regarding the collection of my wife from our house.

That was just the start of an excellence of service by Charlee - your team arrived and dealt with my wife with care and sympathy and right through to today, your team has made this whole process much less stressful than it could have been.

Whilst I know it was a team effort from beginning to end, the gentle and empathetic guiding hand of Charlee has been a revelation in customer care and service.

I have expressed my thanks directly to her but please understand that Charlee is a star!

We would like to express our sincere thanks to you and your entire team for the exceptional care, compassion, and professionalism shown to our family during such a difficult time.

In particular, we would like to thank Tracy for her outstanding attention to detail from start to finish. Her guidance, patience, and care throughout the entire process were truly appreciated. Nothing was overlooked, and every small detail was handled with thoughtfulness and sensitivity. The order of service was superb and beautifully presented, and it was clear how much care and effort went into ensuring everything was exactly right. Knowing that all the tiny details were being taken care of gave us great comfort and peace of mind.

We would also like to extend our heartfelt thanks to Adam for his calm, reassuring presence on the day of the service. He was wonderful in every way — discreet, supportive, and professional — and his manner helped the day run smoothly and respectfully. His support meant a great deal to us and did not go unnoticed.

Thanks to the care and dedication of your team, we were able to focus on remembering and honouring our dearest sister without worry. Please know how deeply grateful we are for the kindness, understanding, and dignity shown to us throughout.

With our sincere thanks and appreciation.

From the moment I contacted Rowland Brothers to ask them to arrange the funeral of my aunt I found them to be compassionate professional and patient. Nothing was too much bother for them. Both Jan and Simon in the Purley office were perfect communicators and handled the whole process of dealing with the crematorium, the florists and the vicar perfectly. I could not have wished for a better service for my aunt and would recommend Rowland Brothers to anybody requiring the services of a funeral director in the Purley area.

Just wanted to say huge thank you to Jackie, for all the help arranging the funeral, Tony & co for bring my mum to the crematorium and everything else in between and Beaulieu the celebrant for conducting a beautiful service, they have been so, kind, supportive, respectful and understanding in our time of grief, really couldn't of asked for better.

An excellent company to deal with and with sympathy. The service from start to finish on this sad day was actioned with grace and professionalism, would recommend to anyone .

Rowland Brothers in West Wickham have managed all aspects of my mum’s funeral arrangements excellently and sympathetically. Tracy in particular worked tirelessly to make sure the family’s wishes were followed, whilst also offering very helpful advice and suggestions when required. Nothing was too much trouble and the funeral took place just as we wanted. I couldn’t have asked for more. Even after the funeral Tracy has continued to follow up to ensure the remaining arrangements following the cremation are completed without any issues. I thoroughly recommend Rowland Brothers to manage and help at this difficult time having just lost a much loved family member. Thank you.

I cannot recommend Rowland Brothers highly enough. I should have left this review before now as my Mum passed away last December. From the moment I made the call to the office then had my first meeting with Sarah I just knew I was in the right place and knew my Mum would be treated with respect and dignity and her send of would be a special one and it was.
I was able to help dress my Mum and style her hair. Before dressing she was washed and her hair washed - they even took the time to use a shampoo for afro hair. Just one of so many examples of how every aspect was dealt with sensitivity, care, empathy and professionalism and I will always be so grateful for this. My heartfelt thanks to everyone at Rowland Brothers for the truly exceptional work you do.

I was looked after very well. The funeral arrangements went very well. Was nicely done. Heartfelt thankyou to all involved

Review of Rowland Brothers Ltd Memorial Services

I engaged Rowland Brothers in the commissioning of my Mother’s memorial. What I required was clarity, accountability, and confirmation of placement. What I received instead was silence, avoidance, and refusal to confirm even the most basic responsibility — the appointment of the Stonemason.

Despite repeated polite and literate emails, including explicit requests for confirmation, Rowland Brothers Ltd failed to respond. Their silence created fracture in the process, left me exposed, and forced other parties to withdraw. This avoidance undermined the memorial project and caused unnecessary distress.

A memorial is not a casual transaction — it is sacred authorship. Rowland Brothers Ltd did not honour that responsibility. Their failure to provide clarity or confirmation shows a lack of professionalism and respect.

⭐ A star has had to be placed merely to ensure that this review is posted, though no stars are applicable. The only star is my Mother, Toni — who has not received her authored memorial from her Daughter, known as Pina, who loves her always and forever, and who has spent over three years in her endeavours to ensure a memorial is crafted for her, my Mum, Toni. She holds all the pieces, and the most important piece is her Mother’s heart and soul. To my Mum, Toni. May my gift of £5k offline to St Christopher’s bring peace to others.

Verdict: I cannot recommend Rowland Brothers. Their silence and avoidance damaged the process and betrayed trust.

Signed, Pietruciola Watson (Mrs) a.k.a. Pina - my Mum is Toni - God Bless All - This review is in recognition of all the silent voices who are to afraid to speak - Not I - I speak for you all - God is whom keeps us safe always - There is no fear at God's door. Only acceptance and love of us all. I pray for us all. - Me to You - Pina

Response to Steve Rowland — Managing Director, Rowland Brothers Ltd
By Mrs Pietruciola Watson, Daughter and Advocate of Toni

I acknowledge your reply, but it does not address the truth. You deny engagement by claiming “no contract was formed,” yet you invite me to “discuss further.” That contradiction is avoidance — closing the door while leaving it ajar.

A memorial is not a transaction. It is sacred authorship. My repeated requests for clarity were met with silence, which fractured the process and forced others to withdraw. To suggest I left others with bills is deflection. A contract cannot be signed until CAD drawings are finalised. I never abandoned responsibility.

You even write “Manging Director” in your own title — that lack of care mirrors the lack of care shown in handling my Mother’s memorial. Precision matters. My Mother deserved precision.

Verdict: Your reply confirms containment. My review stands as witness.

Excerpt — Haven Memorials Review (Condensed)
Invoice 79125 — First meeting 22 March 2023.

I encountered unprofessional behaviour: threats of being hung up on, dismissive tone, unprepared meetings, ignored feedback, and failure to refund £14,961.32 plus £500 permit fee. Only chargebacks recovered the funds.

A memorial is not a transaction — it is sacred authorship. Haven Memorials failed to provide clarity or accountability. Their contradiction — refusing my commission yet still inviting me back — exposes avoidance as desire for commission.

⭐ The only star is my Mother, Toni. Verdict: I cannot recommend Haven Memorials. My review stands as witness.

“truth shall prevail, and your containment of it is your own consequence — the denial of accountability stands as witness, and I hold the metadata ready for exposure.”

“After three months my monies were refunded only through chargebacks by the credit card companies — not by Haven Memorials themselves, who retained those funds from 24 October 2023 until late August 2024, when the full balance was finally recovered.”

“Steve, whom exactly are you saying I left with a bill? Lies, deflection — not truth. My truth stands. Yours is shame — look in the mirror.” May God forgive you for your lies and hold truth, Toni.

I would highly recommend Beddington Rowland Brothers. They made the difficult time of organising my Mum's funeral as bearable as it could be. They were professional, tactful and kept me informed throughout the process. Finally i would like to extend a special thank you to Charlee our Funeral Arranger and John who looked after us on the day.

Such lovely people caring thoughtful and respectful

We received excellent care throughout the process of my mother’s death and funeral and I’m more than happy to recommend the team at Rowlands in West Wickham.
We had wished to use their previous incarnation, Killicks as we did for my father in 2014 and were delighted to find that Peter’s son is still heavily involved in this team. We wanted the personal touch of a small family business rather than a large company and we definitely got this right up to support on the day, having decided to lead the funeral ourselves. Huge thanks you to Kate Tracy David Adam and everyone we met and interacted with.

Excellent service by those who dealt with my fathers passing.

Funerals are always an unexpected occasion, but they are an unavoidable thing, and they can be stressful. Howe and the Rowland brothers have been a great support throughout the funeral planning process. They communicated with us throughout the process, and the professionalism on the day ensured everything went smoothly.

Rowland Brothers in Purley have supported my family with the funeral for my Dad and more recently with my Mum.
During a time of devastation and heartbreak, they have taken care of everything and have shown compassion, support and empathy throughout all communications. They have kept me up to date and everything to date has run smoothly.
I would recommend Rowland Brothers to others for making funeral arrangements.

As a family we have only praise for the care and attention to detail that Rowlands offered us. I would particularly like to commend Charlee for her personalised approach and her ability to communicate with compassion and sensitivity in such difficult circumstances.
Thank you so much.

Rowland Brothers were recommended to us and I’m so glad they were. We used there Coulsdon branch and Judi who looked after us was so kind at what was a very emotional time having to arrange my dear mums funeral. Nothing was to much trouble and she guided us through what was needed and little suggestions to make it special. The recommendation of Karen as our celebrant was perfect.On the actual day of the funeral I received a phone call from the undertaker explaining what would be happening. From end to end a first class service and experience. Thank you to everyone involved. Sue, Tim and family

I couldn't have asked for anyone better than Rowland Brothers to deal with my dad's funeral arrangements. Right from the day of his death to the day of his cremation, they guided me through every step of this unfamiliar process. David Webb and his team were a pleasure to deal with and they helped me provide a dignified and memorable send off for my father, for which I am forever grateful.

Our family cannot thank the team, and specifically Chelsey, from the Whitehorse Rd branch for their care, respect and support in arranging our Father's funeral recently. Timelines were quite tight but we never felt rushed and they responded to our multiple questions straight away. All arrangements on the day went smoothly and exactly as requested. Thank you.

Excellent service, excellent staff, would only ever go to Rowlands Brothers... highly recommend

From the moment we contacted Rowland Brothers they were kind and caring towards us, from making the arrangements personal for my Dad, to supporting us through the difficult day.
I would highly recommend their services.

The reason why I chose to go with Rowland Brothers is because Jackie, our point of contact at RB New Addington had the personal touch. Instead of directing me to a website or giving prices to me over the phone, she offered to send me an email confirming everything we'd talked about. Jackie, Tony and the team subsequently made the entire process until we buried our father, smooth and without issue. Nothing was too much trouble. Very professional but also very sensitive and empathetic. Thank you so much.

Rowland Brothers have supported me so much through this difficult time, such great services! Jackie has been amazing and has helped in so many different ways. Words can not explain how much I appreciate all of the services I have received from them. highly recommended this company!

My family used Rowland brothers for my mother's funeral. We are so grateful for everything, Tracy, Beaulie and Adam went above and beyond to ensure that extra attention was paid to detail and walked us through supported us throughout the whole process. They helped give my mum a respectful, dignified and personal send off. Thank you to all for your time and kindness.

We decided to use Rowland Brother's when our mother sadly passed away. Their assistance, compassion and professionalism was outstanding thoughout a difficult time for us.

The funeral for my aunt went really well today. Grace was an excellent celebrant and she put together a lovely tribute for my aunt. The order of service was was one of the best I've seen and the flowers on the coffin were really beautiful. John Rowland and his team were very helpful and supportive, the framed photo of Rose for the coffin was a nice touch and much appreciated.

Thank you so much for helping us and for your work in organising such a wonderful send off for my aunt. I would certainly recommend Rowland Brothers to others.

Once again, we found Rowland Brothers to be professional and caring. We have used this company for many years, three generations of our family, and we will continue to do so in the future

Very kind and thoughtful. Covered every aspect of the funeral from beginning to end. Made simple touches that made a difference to the whole process. Used previously in March and again in September. Outstanding service provided.

Great service. Very smooth. Would totally recommend

The funeral was handled with great respect abd care onvwhat is an emotional rollercoaster of a day

I was very impressed with the professionalism shown by Rowland Brothers for my dad's funeral. It was a sad time and I appreciate the help and support given by our contact Sarah.

I can’t thank the team at Rowlands for making an extremely sad time easier after the death of my husband. Everything was dealt with in a kind and sympathetic way. I would also like to thank the Celebrant Grace for the most beautiful funeral.

Very friendly went above and beyond can’t thank them enough for all there help with arrangements

Rowland Brothers Funeral Directors team have been highly professional at all stages of my brothers funeral arrangements. I have been looked after most caringly, and attention to detail exemplary at a very sad time, nothing was too much trouble. Sarah Neal was most attentive and helpful. I couldn't have asked for more, especially as I was making the arrangements at over 100 miles away. Thank you so much.

Thank you Rowland for providing a wonderful service for my Mother’s funeral. My family and I were in awe of the horse and carriage so beautiful. My husband even said to me that when he dies he would like Rowland to deal with his funeral. Thank you for the professionalism of all the staff at Rowland from start to finish. Thank you

Excellent service

From start to finish everyone at rowlands really helped us as a family deal with such a painful experience. Sarah our funeral arranger could not have done any more if she tried, from our first meeting she made us feel all at ease and made the process of planning more bearable. She continued to stay in touch and made sure all questions were answered and more! As a family we knew straight away our dad was in amazing hands. Our bearers on the day were so respectful and explained everything in such detail. They were empathetic and caring and we really could not thank them enough.
Thank you again to everyone at Rowlands from the bottom of our hearts. Everything you done did not go unnoticed.

Re Carol Anne Paddock
Thanks very much to Jan and Simon of your Purley branch. They were so kind and helpful to my myself and my mum during this difficult time. They made everything so easy and uncomplicated at a time when we felt so overwhelmed. The funeral went so beautifully and was everything that Carol would have wanted. I feel sure she enjoyed it from wherever she is now. We cannot thank you enough.

Linda Baker and family

The recent funeral arranged for my friend and companion was handled with dignity, compassion and quiet professionalism by Jan and the staff at Rowlands, Purley. Everything on the day ran smoothly. Although one of the floral sprays differed in colour from that ordered, the flowers were all very fresh and beautifully presented. I found the inclusion of a framed picture of my friend in the funeral cortege very moving and was touched to be handed the picture together with a memory box at the end of the service. My grateful thanks to Jan and her colleagues.

Great service, good team, totally professional throughout our experience with them. Happy to recommend.

I would like to express my heartfelt thanks to Rowlands Brothers Funeral Parlour for the outstanding care and professionalism shown during my dad’s funeral. From my very first meeting with Tracey, everything was handled with such compassion, respect, and attention to detail. Nothing was ever too much trouble – every suggestion I made was put in place with ease, which gave me such comfort at a difficult time. On the day itself, Adam and the team were truly exceptional, ensuring everything ran smoothly and with dignity. The whole experience was carried out with such professionalism and kindness, and I am deeply grateful. I would highly recommend.

Efficient, calm, clear guidance on all issues raised.

Kindly receptionist and very professional performance by the bearers, hearse staff and Head of the Team.

We are really pleased that we chose Rowland Brothers to manage the arrangements for our father’s funeral - they looked after us so well throughout the process. It was a sad time but they made it so much easier with their kindness, guidance and compassion.
In making the arrangements with Tracy and Simon they gave us good guidance, helped in liaising with the crematorium and our minister and were really prompt in responding to queries. Nothing seemed too much trouble for them.
On the day of the funeral Adam and his team were so respectful and supportive. Thank you.
I am sure our father would be very pleased with the send off that you helped us give him.

Losing a loved one is never easy, but the compassionate and professional care we received from Sarah Neale and the team at Rowland Brothers Thornton Heath made a very difficult time more bearable. From the very first contact, they were attentive, respectful and understanding of our needs.
Every detail was handled with dignity and thoughtfulness - from the arrangements and documentation to the service itself. The team was patient and accommodating, helping us navigate decisions with sensitivity and without pressure. It was clear they genuinely cared.
Thanks to their support we were able to focus on honouring and remembering our loved one, knowing everything else was in capable hands. We are truly grateful for their service and would wholeheartedly recommend Rowland Brothers to anyone in need of kind and professional guidance during such a personal time.

Upon making the decision to go with Rowland Brothers in West Wickham, we originally met Simon (from the Purley branch) who we felt was really genuine, extremely sensitive and incredibly helpful in the early days whilst we tried to come to terms with the loss of our mother. Tracy at West Wickham did takeover from Simon who was covering her whilst she had her annual leave and we again, were so very impressed with Tracy. She just knew how we were feeling; was helpful with the funeral arrangements and also when we wanted to visit our mum, in the chapel at West Wickham, she had the right words of comfort just when she could see how hard it was for us! Thank you Tracy. Adam Killick who remains at Rowland Brothers West Wickham was also extremely caring and guided us through the actual day of the funeral very thoroughly so we knew exactly what and when everything what happen on the day. We cannot thank Tracy, Simon and Adam enough! Although it is so difficult for us still and will be for some time, we know, that the funeral we arranged via Rowlands West Wickham, was exactly what mum would have wanted. M Secord

Rowland Bros in West Wickham (or Killicks as they were before) cared for our relative in July with compassion and professionalism. They were easy to work with and everything was managed on line or on the phone as we lived some way away. All the arrangements worked well.

Service was excellent care and support provided was genuine and showed empathy in such a trying upsetting time in our families life. The support was 100% could not have wished for better service

Sadly this is the second time I have had cause to use Rowland Brothers in recent years and once they provided us with an excellent service. They were quick to respond to our queries and dealt with us with dignity, kindness and compassion. No question was too much trouble for them and I was never made to feel a nuisance. I would particularly like to thank Simon who dealt was our main point of contact and Jan who looked after us on the day.

We cannot thank Rowland Brothers enough for the outstanding care and support they provided during such a difficult time for our family. From the very first conversation, their team showed genuine compassion, professionalism, and attention to detail that truly made a difference.

Every aspect of the funeral arrangements was handled with dignity and respect, and they took the time to understand our wishes and make sure everything was carried out exactly as we wanted. Their guidance was invaluable, and their calm, reassuring presence helped ease our stress at every stage.

The service was beautiful, dignified, and deeply personal — a true reflection of our loved one’s life. We are incredibly grateful to the whole team for going above and beyond.

A special thanks to charlee, she was the most wonderful person through such a difficult time.

Rowland Brothers made a painful process much more bearable, and we wholeheartedly recommend them to anyone in need of compassionate and professional funeral services.

Very caring and explained from start to finish what to expect with service, big Thank you to Adam Killick.

Rowlands handled my partners funeral perfectly and I have no negative comments to make at all. The whole procedure from start to finish could not be faulted. A fantastic staff lady named Carly was absolutely brilliant and couldn't do more to fulfil our wishes before and on the day. The priest Sam Gilmore was top notch as were all the car staff. Nothing but complete admiration for them all.

Мы хоронили мою свекровь в 2022-ом году. Эта компания нам очень хорошо помогла. Нам их порекомендовали друзья и мы их с удовольствием рекомендуем. Я думаю, что если у кого нет наличных сразу за всё уплатить, они могут помочь с рассрочкой.

Rowland Brothers provided us with an excellent and caring service from collecting the body, helping us through the process of organising the funeral and on the day of the funeral.
We would highly recommend them if you are unfortunate enough to have a death in your family.

Poor Communication. As a family, we were not kept informed about the funeral planning process. Calls and queries were not returned. There appeared to be a lack of transparency about costs and services.

Insensitive Behavior. The arranger was very pushy and aggressive when selling us services and products. Not any staff member showed empathy or compassion during our different time. We were asked to pay for unnecessary services and products. The Funeral Director on the day was very pushy with time as if we were an inconvenience for him and his colleagues. Maybe he wanted to finish on time or early. The coffin was damaged.

Unprofessional Conduct. Making mistakes with paperwork and obituaries. Not following through on commitments. Having a cold and unwelcoming atmosphere.

Questionable Business Practices. As a family, we felt exploited during our vulnerable time. We were charged excessive fees and hidden costs. We were not provided with a clear itemized breakdown of costs.

The company tried to sell services we did not need or want. We were rushed into making decisions. The company were not being transparent about prices and practices. The staff were difficult to work with or unresponsive. At no point in time were we shown any care and sympathy during our difficult time.

I am seriously considering contacting the Funeral Director's professional organisation. I am seriously considering reporting this company to Trading Standards because I believe they have broken the law. I am considering taking legal action.

I will never ever use this firm ever again. There are plenty of choices in the Croydon area.

We were very grateful for the sensitive and caring guidance and help we received from Rowland Brothers in Purley during this difficult time. We can recommend them.

My father passed away on the 5th June 2025. Myself and my Son decided to use the same funeral parlour Rowland Brothers whom done my late mothers funeral as I have never done this before Sarah was extremely helpful, caring, understanding, guiding us with exactly what we wanted which was a cremation. I relied on Sarah throughout. I must say I could not thank Sarah Neal enough. Also a big thank you to all the gentlemen that carried my late father’s coffin and the main gentleman that guided me into the church. I will highly recommend Rowland Brother.

Incredibly understanding and supportive from the moment I walked in to their office. Helped us to organise the services and service that we wanted and not pressured into anything. Would recommend.

A very personalised service. Caring and will do absolutely what they can to help. Jan was amazing. A true asset to their establishment.

Carly and Darrell in the Croydon office were great to work with! They helped us when we lost two family members within six months. Darrell worked with us to set up the funeral plan, and his expert probate advice was invaluable. He walked us through every step and gave me the confidence to do it myself. Carly guided us through all the funeral arrangements and set everything up so that we did not have to worry about a thing. Both Carly and Darrell are awesome and easy to work with. I consider them friends forever!

Rowland Brothers provided us with a very professional service with great attention to detail, giving my father the send off he deserved. I highly recommend them.

At Serenity Funeral Service in Cambridgeshire, we recently called upon Rowland Brothers International to assist with the repatriation of a gentleman’s ashes back to New Zealand.

Today we visited their premises to bring the gentleman into their care, and to say we were blown away is an understatement. The team were warm, welcoming, and incredibly supportive from the moment we arrived. Their professionalism and kindness truly stood out.

We were also given a tour of their facilities — and we were deeply moved by the peace, calmness, and tranquility of their chapels of rest. It’s clear that loved ones in their care are treated with the utmost dignity and respect in a setting that feels both serene and sacred.

The building itself is beautiful and thoughtfully designed, and the whole experience gave us complete reassurance.

Thank you for your outstanding help and support. We at Serenity will never use anyone else for international repatriation — Rowland Brothers International are simply exceptional.

— Serenity Funeral Service, Cambridgeshire

Appreciative of the service provided. Very gracious and professional, made the day run smoothly

Visited my father this morning to say a final goodbye. It said that the room he was in was within the quiet area. It was anything but that. Whether there was building work going on, I don't know, but loud voices, banging and loud music were not acceptable. I would have complained at the premises but my dad's partner insisted I didn't. More consideration should be shown in such circumstances.

Wonderful service. Jan and all the team couldn't have been more helpful, kind and informative. It made a sad time bearable and I will never forget how well we were treated. Thank you so much.
Warmest regards
Sue Arrol.

Courtney, David and their team have made this whole process as easy and comfortable as it possibly could have been. Communication has been excellent and things have been explained with kindness and empathy all the way through. Funeral arrangements were made efficiently and with consideration. Thank you to the team at Rowland Brothers.

Rowlands have just arranged our Mum’s funeral and it was perfect. The staff could not have done more for us, especially Charley who added a real personal touch to the day. We would highly recommend them, thank you very much.

We would like to thank all the staff at Rowland Brothers but especially Tracy
Her commitment to our needs was way beyond going the extra mile
She ensured that we were kept in formed at every stage of this difficult journey
Her dedication to her job and the family’s she deal with goes way beyond anyone’s expectations
Thank you Tracey for all you did to ensure everything went as well as it possibly could
We would also like to thank Adam and his team for all they did on the day ensuring that everyone was aware of their role
We would highly recommend Rowland Brothers to anyone their service was exceptional Thank you to you all

The team were absolutely excellent and I highly recommend them. The service they provided was exceptional and I have absolutely no hesitation in saying how impressed both my father, sister and I were in how they carried out their duties for my late mother.
This was my first experience in funeral arranging and Judi made the whole experience so much more bearable - Thanks!

Faultless service at a difficult time. They asked what I wanted, I told them, and they made it happen -- seamlessly, with dignity and respect at every stage.

From the moment I walked through the door, Jan could not have made me feel most welcome, her empathy, kindness and support was second to none and still to this day, she has been helping me through the 'minefield' of losing my husband so unexpectedly. I couldn't have asked for more. From the initial meeting to the day of the Funeral, Rowland Bros Purley as a team, made the whole experience stress free and the genuine sympathy shown to both myself and the family has been exceptional, and for that I am eternally grateful. Thank you!

Caring, experienced and amazing staff who fully supported us through a difficult time in a very professional way

We used Rowland Brothers for the funeral of my dad earlier in the month. Most of the contact was done by sister. Who said they were excellent. My dad had a final request, that his last journey was in a Bentley.

Rowland Brothers didn’t have this car, but they searched around and kindly found one in Shropshire to grant my dad’s final journey.

They arrived on time, the cars and team were immaculate. They allowed us to touch the coffin and check everything was ok. The cars were very comfortable and they took a route and stopped out side my parents 47 years.

Would fully recommend them at a time of sorrow

We would like to thank Sarah Neale and Rowland Brothers for helping us give our mum the best send off we could have given her
A special thank you to Sarah for going above and beyond with her support throughout the whole time we needed her

Rowland Brothers took care of my dad’s funeral they were amazing!
Courtney was constantly both kind and extremely helpful and on the day of the funeral everything was taken care of in a very calm and respectful manner.
We as a family thank you for making our Dave Dave’s day a beautiful day to celebrate the wonderful man he was to us.
Thank you
The Hilliers

I approached Rowland Brothers for my father's funeral having previously dealt with Adam and his father for a previous funeral for my aunt which was handled perfectly and sympathetically several years ago.

I found Tracy and Adam at the West Wickham branch were (again in Adam's case) perfect in judging the needs of the occasion, did not overcomplicate things at any point, suggested the right cost options for my budget and acted in a very professional and friendly manner throughout even though the final outcome of time options was not what I could actually sadly use. Tracy has great expertise in this field and hence dealt with me to smooth over any issues including providing great after service with advice on how to deal with probate in what is always a stressful time. It is the kindness and family orientated business approach which shone through when arranging my aunt's funeral and the same qualities came through from them with my father making Rowland Brothers a firm I would not hesitate to recommend to others in our area.

Staff were kind and caring.

Everyone at Rowland Brothers were professional, kind and empathetic. They made an upsetting time far more manageable. I would not hesitate to recommend Rowland Brothers. Special thank you to Adam, Tracy and Pere.

Very positive experience, responsive and sensitive throughout the process
Thank you

Everything was handled extremely well.

From the moment they collected my husband the night that he died, Jan and the team at Purley Rowland Brothers have been incredibly kind, supportive, and efficient. The funeral at Botley Barn worked incredibly well and enabled us all to have a productive, and elegant if emotional farewell. Jan supported us to include more unusual and bespoke elements, which has resulted in so many people letting us know how personal and positive the funeral and celebration of life were. At the most difficult time, these things were made much easier. Thanks to you all.

We highly reccomend this company for quick and safe Rempatriation from United Kindom. A special commendation at Mr. Del Grosso M. For his professional support.

I was in contact with Rowlands Croydon recently and was very impressed by them. Funerals are always difficult, but they always provide a fitting service, I have often seen them lead processions in West Norwood.

I phoned them to see ifI could deliver a wreath and they said they would take it and recommended a local florist, who were also fantastic. I phoned their parlour in Croydon to see if they had received the wreath sent, and the perosn I spoke to on the phone kindly went to check, and verified it had been received. Very impressed by their helpful attitude in every area.

My husband and I are very grateful for Rowland Brothers Warlingham for helping us arrange a funeral for our baby boy. They made it go as smoothly as it could & were very professional and kind. Thank you

Absolutely amazing and courteous service. Empathetic and professional. Everything went smoothly and would not hesitate to recommend Rowland Brothers to look after your loved ones final journey. Thank you 🙏

Caring and professional. I cannot recommend Rowland Brothers enough.
They took care of everything and were very supportive at such a difficult time for our family. Thanks are not enough.

Jackie from the New Addington Branch what can i say you are a credit to Rowland Brothers you went above and beyond for me & my family when we were at the lowest point in our lives, i cannot thank you enough you took away all the stress of arranging a funeral and any other details i wanted you made it happen be proud Jackie you are one in a million a massive thank you for looking after us and also looking after my husband he couldn't have been in better hands

I’m am extremely grateful for the level of care they have provided to my brother from the start. They have made it easy, stress free from the collection of the body to the finally bits of laying him to rest, they listen and put everything in place, the Paul bearers went above and beyond in their attire to coordinate with the team, I must say a big thank you to sarah we are extremely grateful, my brother was laid to rest in style and class…

The funeral service was professional, considerate & very well arranged. The arrangements prior to the funeral day were well organised & competent and it was a pleasure dealing with Janet at the Purley branch.

I originally left a two star review for this organisation based on the fact they made a number of very basic, serious errors (for example - wrong death of death on coffin, wrong cause of death information given to coroner and various other issues which left me with very little confidence in them). Following a meeting with them I am satisfied they have taken my concerns seriously and put in place training and procedures to ensure no other customer suffers the same problems. I have therefore amended my review and rating a little to reflect this.

I recently contacted Rowland Brothers on an unusual and sensitive matter. David Webb responded swiftly and with great sensitivity, showing real flexibility and creativity in helping us find a respectful way forward.

As executor, it was important to me to preserve the dignity of the process. I was totally reassured by how professionally everything was handled. It made a difficult situation feel much more manageable. Charli at the Beddington branch handled matters on the day with equal sensitivity and common sense.

Thank you to David and the team for your kindness and understanding—your support has been much appreciated.

—Jason

I cannot express to you how grateful I am for the Rowland Brothers. Every single person who worked on my mums funeral went above and beyond to make the whole experience as stress free and easy as possible (especially Carly and Adam). I felt comfortable and supported throughout the day. They made one of the hardest days of my life that little bit easier.

It was also very affordable for the level of service they provided. There were lots of small, personal touches they included which I really appreciated, and I feel my mum would have loved it.

Many thanks to the entire team at Rowland Brothers for their care and professionalism in organising my father’s funeral. At such a difficult time, the extra efforts that everyone went to made things so much easier. Thank you.

We had a Funeral on a Saturday. I must honestly say the most professional team I have been a part of.

I can’t thank Rowland Brothers enough for their personal and friendly service. Both Tracy and Adam were so compassionate and looked after me throughout the whole process. Nothing was too much trouble and they helped to make my husband’s funeral the most fitting, dignified and beautiful send off. So grateful to them both. Thank you.

The care towards our Dad from collection at hospital through Dad’s Funeral Service yesterday has been outstanding. Empathy, sympathy & compassion from every one across the Company. Dad had a beautiful send off & was definitely in the best hands for his final journey. On behalf of our Family, thank you Rowland Brothers for taking care of Dad and us throughout this most difficult time. Excellent service.

We are funeral directors based in Malta and often we are approached by Maltese families to assist with funeral and cremation services of a loved one living in the Greater London area. To assist these families in the best manner possible we rely on the professional service and expertise provided by Rowland Brothers in Croydon. We have used their services for the past 50 years and without fail we have always been thanked by the families for referring them to Rowland Brothers.

Their staff is caring and emphatic toward the needs and wishes of families and they always serve with dignity and respect. Well done to all the team and keep up the good work.

Rowland Brothers West Wickham cared for my Mum and us as a family from the moment they collected her from our house in the middle of the night until the end of her funeral service and they had brought us home . I felt that Adam Killick in particular treated her with great respect and was so kind and caring towards us a family and to all the mourners at the funeral.

Excellent service following the death of our mother. Rowlands provided support from the outset, advising us through all aspects of the funeral process. They enabled us to create a personalised, dignified funeral service with the funeral directors on the day even wearing ties showing the Jamaican flag. Their warm but professional approach made this difficult day much easier to bear and we cannot thank them enough.

I cannot fault the service provided by Rowland Brothers at Coulsdon, Judi and all involved were very compassionate, helpful and professional during the whole process of arranging my wife’s funeral. The funeral service on the day was exactly as my wife would have wanted, she could not have had a better send off. Thank you Judi for making the process less stressful.

From the moment we walked through the door in the Warlingham until the day of the funeral, the service we received from RB was impeccable. Courtney and Maya were outstanding throughout, they made everything hassle free for us and I can't thank them enough. On the day of the funeral, Joe and his team were also ever so caring, patient and helpful, again making everything run smoothly on the day. The added touch of the personalised folder at the end which contained the funeral service booklet and pockets for messages, came as a surprise and shows how thoughtful RB are. Additionally the printed framed photo for my husband was also a great touch and added to the overall experience. Thank you to everyone at RB for an amazing service and I will surely be recommending you to others. Absolute first class service!

Found the staff very kind and helpful. Listened to my wishes and made sure that I had help with the details. I didn't feel rushed more a warm hug at a very difficult time. The organisation was second to none.

My dad’s funeral was amazing, he will be proud of the send off given to him.

They were absolutely wonderful, helpful, and very supportive service.Very pleased to organize our mum's funeral with them in February this year.

Kind regards ,

Haddad family

Every aspect of a funeral was taken care of.I felt supported by the people of Rowland Brothers.
My mum will rest in peace.Thankyou Rowland brothers

Sarah was very helpful all the way through the process. Everything was arranged with very little notice and any obstacle was overcome without fuss. Thank you, Grant.

Dear Tracey

I think it takes a special person who was able when you met the three of us for the first time we probably looked like rabbits in headlights (we were trying to process the sudden death of the mum and start to try to organise a funeral we luckily haven’t done before) to sit us down calmly sensitively and honestly starting to plan mum’s funeral and explaining the process even without a death certificate.

The person that goes that extra mile by contacting the coroner’s office as we hadn’t heard from him if or not a postmortem had been done; even being on the phone to them for over 40 minutes on hold.

Being flexible to see us when we were in West Wickham, and we popped in.

Making sure we were okay, keeping us on track and reminding me for items I had forgot to give you, like the music for the crematorium.

Finding the best version of one of the songs we forgot to put the artist we wanted to play at the crematorium.

When there are so many different areas of the funeral we were organising and liaising with different people, having you arranging the funeral meant it was one less thing to worry about.

Thank you again.

Mick Cahill

Dear Adam

Sorry for the delay in writing to you as you could imagine I took some time out with my wife Fi before we travelled back to France.

Thank you for your professionalism, calmness, patience, problem solving on the day as well as during the telephone conversation the night before which helped to calm my nerves.

Mum would have been happy and at piece that you were looking after her on her final journey. With the same professionalism as your dad did with my dad’s funeral in November 2018.

Sorry again for not being able to take mum coffin into the church, I am recovering from a herniated disc in my lower back it just said no; luckily, I was able to do it at the crematorium. Can you thank the member of your team that was looking after me as we were going in.

Thank you again

Mick Cahill

My partner’s funeral was everything we hoped it could be. We were looked after every step of the way and we are very grateful to Jan and other Rowlands team members for their care and attention to detail.

Excellent service.

I cannot recommend Rowlands highly enough. All the staff at the West Wickham branch were highly professional particularly Tracy who handled the arrangements for my Mums funeral impeccably, she was very dignified and professional and helped me through what was obviously a very difficult time. Thanks again Tracy.

Caring helpful service.

I had nothing but kind and understanding and practical advice se throughout this painful time. Nothing was too much trouble for the West Wickham Team.

Rowland Brothers are without a doubt the best care providers for your deceased relative.
They helped us to provide my Father with a dignified and very special send off. There attention to even some of the smalist details allowed us to lay my father to rest with such great respect for the man he was. The team at the office really emphathized and prepared us well for every scenario. The team that attended the funeral wear exemplary. As much as it was a solom occasion. They kept things light and flowing with the utmost decency and respect. Although this is my first rodio with Rowland Brothers because the help us send off our Grandaunt years ago. They are definitely my go to funeral director's and I would highly recommend them to all my family and friends in the time's of bereavement.

The service I received from Rowland Brothers was outstanding from start to finish . I am very grateful to Adam for his kindness and empathy.

Very good caring and supportive company.
All went to plan.

Sad to say that I hope not to use them again but would definitely do so in another unfortunate situation.

Pretty tight. The building was quiet and nice, the staff were pleasant and friendly. They explained the entire process from start to finish with clarity and provided a straightforward arrangement. No stress. Got the job done. They also provide support for probate after the funeral which is good too.

On behalf of myself and my family, I want to express our deepest gratitude to you and the team for the exceptional care and handling of Lola, and for helping us to create such a wonderful funeral service in her honor.

Adam and the team on the day were absolutely outstanding. Despite the surprises we gave him—the larger-than-expected turnout and the fact that we overran—they handled everything effortlessly. Their sensitivity and professionalism throughout the day were truly appreciated, and we are incredibly grateful for the way the entire day was managed with such care.

Please extend our heartfelt thanks to the entire RB team who helped look after Lola. Honestly, I don’t know how we would have gotten through the day without the flawless support and professionalism you all provided.

Once again, a huge thank you for everything.

Highly recommend Rowland Brothers. Having to organise a funeral was all new to us - but from the moment we met Tracy - she talked us through and put us at ease. It’s obviously a very sad and surreal time - but she was caring kind and thoughtful. Whilst still being human. Between herself and Adam they just make you feel you are not alone and talk about the person you have lost in such a caring and genuine way. You cannot fake that. They are excellent team and they made a very sad time that little bit easier. Thank you. Jason and Caroline. X

I cant thank you enough for looking after my mum. My mums funeral was yesterday and what a day. Thank you Maya for all that you done. Jan you were brilliant. Everyone said what a beautiful funeral it was.

Our care from Charlee from the beginning was outstanding - we went in without an appointment and were looked after with so much care and attention. This never changed and I doubt we would have received this from any other company. She truly is empathetic, kind and knowledgeable. The door was always open for us and I feel like we have made a friend for life. She looked after our mum in some of her darkest times and made the process much easier for us all - We truly thank her for that. We couldn't have done it without her!
Mum knew instantly that she didn't want to go through the process with anyone else.
Thank you Charlee, John and the rest of the Rowland Brothers team. We will never forget how you got us through some of our darkest times.

If you are looking for a funeral directors who gets things done quickly while taking the pain on your loss seriously look no further

I cancelled my plans with a different director who could not come close to the level service Charlee and the team provided.

I planned my dad's funeral from over 300 miles away and Charlee had everything arranged within one day going above and beyond to make a horrible process bearable.

I was met on the day at the church by John who had called the day before to introduce himself and reassure me the day would go smoothly exactly as we expected and that's exactly what they delivered.

Exceptional, thank you!

RB Croydon/Purley have recently taken care of my late husband and couldn’t have been more supportive and accommodating at this sad time for the family. Multiple house visits, professional advice, gracious throughout. Thank you for looking after Jim so splendidly whilst in your care.

We were delighted with the way that everything went so smoothly before and during the funeral. David in the Purley office made the planning simple and facilitated all of the elements with great communication. Peter and his team were very professional and provided a calming presence during the funeral. Mike (the celebrant) made the service flow with compassion and obvious expertise. Many of the attendees have mentioned what a success it was and how it gave Dad a beautiful send off.

Kind, caring and professional. Made a very difficult time so much easier to cope with.

Absolutely first class service from Odette and the Rowland Brothers team for my mum's funeral, following a similar experience five years ago for my dad.

The help received from the team at Rowland Brothers was very professional throughout so grateful.

Good environment ,Friendly Staffs and efficient service , Well recommended.

We can't thank Jan of Rowland Brothers Purley Branch enough. Her empathy, support and understanding was so appreciated when dealing with the funeral preperation for my mum Florence. Her help and advice was invaluable and the whole period of time dealing with Rowlands was exceptional. I would recommend Rowlands Purley 100%.
On the day of my mums funeral John and his team were amazing. So respectful of our loss. They ensured the day ran smoothly and looked after all of us. Nothing was too much trouble. We can't thank the team enough.
Karen, Florence Horrigans Daughter

Wonderful caring pre funeral assistance. Clear, professional information, sensible and practical advice. Thank you Judi Noakes

Rowland Brothers have conducted three funerals for close family the latest being for my very dear sister this year. I cannot fault their care and compassion from their lovely receptionist to Tracey who helped me with the funeral arrangements and with making a beautiful memorial service for Pamela and also the kind team lead by the excellent Robert who made everything go smoothly on the day. Lastly they have an aftercare service checking that you are coping ok. Thank you all.

When I die I would like Rowlands to handle my funeral and I’m not even local! Everything was done with the utmost care and understanding. Jan and Scott make the most wonderful team. Nothing was too much trouble, from being able to attend the chapel of rest out of hours to being able to sit in the hearse and even carry the coffin. To be offered such warmth at such a difficult time was a kindness I’ll not forget. Whilst I’ve luckily only had one other experience of funeral homes this surpassed my expectations from the moment I called to make enquiries. Jan was so helpful and even told me that should I decide to go elsewhere to just call her back if any advice was needed. You just don’t get customer service on that level these days. The chapel is restful and the staff couldn’t be more helpful and accommodating even down to introducing me to Scott who was to be in charge on the day of the funeral so that there was a feeling of continuity. Thank you both so very much.

I lost my amazing husband suddenly and jan and the team at purley were amazing, they took great care of me and him and I was able to sit with him for the last two days before the funeral which was so important for me and they kept me going in tea. All my wishes for his funeral were carried out beautifully and the day although overwhelming with over 170 people on a very hot day he got the send off he would have been so proud of .
Thanks again and I will be going in to collect his ashes and my ring in a week or so and catch up with the team .

What an outstanding service. We have sadly lost three members of our family in 4 months and Rowland Brothers Beddington have arranged all the funerals. Their kind and compassionate guidance has been invaluable throughout. Nothing has been too much trouble and the services have been beautiful and dignified. I cannot recommend them highly enough.

Judi and the team at Rowland Brothers in Coulsdon has made the experience as stress-free as possible for us. We highly recommed this team for their support and sensitivity . From all of us at Carepoint Services, we are very grateful.

We used Rowland Brothers for our mums funeral 7 years ago.
They were professional and kind.
We could not fault them in anyway.
Now we are sadly back again for my dad, but we know that we will be in good hands.

Thank you Rowland brothers for giving my mum Muriel a send off to remember . You helped us through a difficult time . It was all we wanted and more .

Roland brothers purley. Pippa helped me arrange my mums funeral, she is a lovely lady who is very professional and kind and understanding, I am so glad I used these funeral directors, Pippa arranged everything so well, I would definitely recommend her and roland brothers. Thank you so much.

Our family had a great experience. The staff are experienced and highly professional. The firm took care of everything for our family. I would recommend.

Thank you so much for all your help, understanding and compassion, I wouldn't hesitate to recommend Rowland Brothers they were absolutely brilliant.

Amazing professional and friendly

Very professional and friendly

Very professional and friendly

Very Professional & Friendly

Very professional and friendly

Rowland Brothers Purley arranged my husband’s funeral.
They demonstrated great compassion & respect.
Highly professional yet wonderfully personal.
Christiana Moore

Caring and professional, highly recommended