Rowland Brothers Reviews

I cannot fault the service provided by Rowland Brothers at Coulsdon, Judi and all involved were very compassionate, helpful and professional during the whole process of arranging my wife’s funeral. The funeral service on the day was exactly as my wife would have wanted, she could not have had a better send off. Thank you Judi for making the process less stressful.

From the moment we walked through the door in the Warlingham until the day of the funeral, the service we received from RB was impeccable. Courtney and Maya were outstanding throughout, they made everything hassle free for us and I can't thank them enough. On the day of the funeral, Joe and his team were also ever so caring, patient and helpful, again making everything run smoothly on the day. The added touch of the personalised folder at the end which contained the funeral service booklet and pockets for messages, came as a surprise and shows how thoughtful RB are. Additionally the printed framed photo for my husband was also a great touch and added to the overall experience. Thank you to everyone at RB for an amazing service and I will surely be recommending you to others. Absolute first class service!

Found the staff very kind and helpful. Listened to my wishes and made sure that I had help with the details. I didn't feel rushed more a warm hug at a very difficult time. The organisation was second to none.

Very disappointed. Basic errors made - wrong date of death on coffin, wrong cause of death information given to coroner, wrong information given about availability of documentation. Despite multiple requests for a non religious funeral, a christian cross was left in the crematorium. I cannot recommend this organisation at all. Made a very stressful time even worse.

My dad’s funeral was amazing, he will be proud of the send off given to him.

They were absolutely wonderful, helpful, and very supportive service.Very pleased to organize our mum's funeral with them in February this year.

Kind regards ,

Haddad family

Every aspect of a funeral was taken care of.I felt supported by the people of Rowland Brothers.
My mum will rest in peace.Thankyou Rowland brothers

Sarah was very helpful all the way through the process. Everything was arranged with very little notice and any obstacle was overcome without fuss. Thank you, Grant.

Dear Tracey

I think it takes a special person who was able when you met the three of us for the first time we probably looked like rabbits in headlights (we were trying to process the sudden death of the mum and start to try to organise a funeral we luckily haven’t done before) to sit us down calmly sensitively and honestly starting to plan mum’s funeral and explaining the process even without a death certificate.

The person that goes that extra mile by contacting the coroner’s office as we hadn’t heard from him if or not a postmortem had been done; even being on the phone to them for over 40 minutes on hold.

Being flexible to see us when we were in West Wickham, and we popped in.

Making sure we were okay, keeping us on track and reminding me for items I had forgot to give you, like the music for the crematorium.

Finding the best version of one of the songs we forgot to put the artist we wanted to play at the crematorium.

When there are so many different areas of the funeral we were organising and liaising with different people, having you arranging the funeral meant it was one less thing to worry about.

Thank you again.

Mick Cahill

Dear Adam

Sorry for the delay in writing to you as you could imagine I took some time out with my wife Fi before we travelled back to France.

Thank you for your professionalism, calmness, patience, problem solving on the day as well as during the telephone conversation the night before which helped to calm my nerves.

Mum would have been happy and at piece that you were looking after her on her final journey. With the same professionalism as your dad did with my dad’s funeral in November 2018.

Sorry again for not being able to take mum coffin into the church, I am recovering from a herniated disc in my lower back it just said no; luckily, I was able to do it at the crematorium. Can you thank the member of your team that was looking after me as we were going in.

Thank you again

Mick Cahill

My partner’s funeral was everything we hoped it could be. We were looked after every step of the way and we are very grateful to Jan and other Rowlands team members for their care and attention to detail.

Excellent service.

Very professional, kind and respectful.

I cannot recommend Rowlands highly enough. All the staff at the West Wickham branch were highly professional particularly Tracy who handled the arrangements for my Mums funeral impeccably, she was very dignified and professional and helped me through what was obviously a very difficult time. Thanks again Tracy.

Caring helpful service.

I had nothing but kind and understanding and practical advice se throughout this painful time. Nothing was too much trouble for the West Wickham Team.

Rowland Brothers are without a doubt the best care providers for your deceased relative.
They helped us to provide my Father with a dignified and very special send off. There attention to even some of the smalist details allowed us to lay my father to rest with such great respect for the man he was. The team at the office really emphathized and prepared us well for every scenario. The team that attended the funeral wear exemplary. As much as it was a solom occasion. They kept things light and flowing with the utmost decency and respect. Although this is my first rodio with Rowland Brothers because the help us send off our Grandaunt years ago. They are definitely my go to funeral director's and I would highly recommend them to all my family and friends in the time's of bereavement.

The service I received from Rowland Brothers was outstanding from start to finish . I am very grateful to Adam for his kindness and empathy.

Very good caring and supportive company.
All went to plan.

Sad to say that I hope not to use them again but would definitely do so in another unfortunate situation.

Charlee was my contact and she was amazing, she kept me informed all along the way - I could not have expected any more. Charlee was sympathetic, kind, thoughtful, respectful and understanding. Roland’s did everything they were suppose to and all requests were carried out effortlessly and immediately - didn’t need to chase them once. Thank you Rowlands.

Rowland Brothers Croydon provided excellent and exceptional services for my late father. They were required out of normal office hours and they arrived promptly and gave my father the dignity and respect that he deserved. Carly was a dedicated and professional person who helped arranging a beautiful bespoke service for my Dad. The lovely guy on the day was so nice and friendly. I would recommend anyone to use Rowland Brothers with no hesitation. Thank you for your wonderful service.

Wow! Rowland brothers. I’m actually lost for words because your service is impeccable. Grief is so hard to navigate and despite still feeling sadness, one thing that has brought so much relief and peace is the service we have received from you. On 5/03/2025 I laid my dad to rest and Rowland Brothers from start to finish were so considerate and helpful. We had some financial difficulties and they did what they could to ensure my father still got the burial he deserved. There really are no words to express the gratitude we feel to Rowland Brothers in particular David Webb who worked with us for weeks to arrange my dad’s funeral, the nicest most kindest man I’ve met. The orders of service were just as we’d hoped and even when we would visit dad at the funeral directors he was placed in the most beautiful chapel. I also want to acknowledge Adam and the guys who worked with him on the day of dad’s burial. Very empathetic and Adam spoke with the softest voice which shows he understood that what we were going through was hard. All I can say to finish is if you want your loved one to be laid to rest in the most respectful and beautiful way. These are the people for you. Thank you Rowland Brothers x

I wish to say a very big thank you, to Rowland. Brothers, who arranged my mums funeral yesterday (5.3.25). The moment we booked the appointment all the way through to the end of the funeral, the staff were professional and caring. We had used Rowland brothers ten years previously for my Dads funeral and I’m pleased to say that their standards remain as high as ever. At a time when I felt so upset, Rowland brothers were able to take away all the stress that usually comes with organising a funeral. I really cannot recommend them enough.

A heartfelt Thank You to everyone at Rowland Brothers for such excellent organisation of my late brother's funeral.
The service itself was a wonderful comfort helping to ease the family's sorrow at such a sad and unexpected event.
The entire process was handled perfectly with excellent communication, comfort and caring throughout. From the very first contact, I no longer felt so lost and the family was able to proceed with giving my dear brother the very best send-off we were able, as he deserved.
Thanks again. Greatly appreciated.

Pretty tight. The building was quiet and nice, the staff were pleasant and friendly. They explained the entire process from start to finish with clarity and provided a straightforward arrangement. No stress. Got the job done. They also provide support for probate after the funeral which is good too.

ALBA 2000 in Tirana 🇦🇱 collaborates with Rowland Brothers 🇬🇧 in cases of repatriation of bodies from Albania to England. We are very satisfied with Rowland Brothers, they are serious, professional and correct.

After my mother's recent death, Rowlands transported her body from her flat to their premises, and worked with me to arrange and conduct her funeral. All involved acted with thoughtfulness, care and sensitivity at all stages.

The team who transported my mother's body clearly and helpfully explained in advance what would be involved, made sure I was happy with that before doing anything, checked the situation in my mother's flat before starting work, and ensured everything in the flat was left neat and in good order when they departed. They showed great sensitivity and patience when some people arrived part-way through, wanting to pay their last respects, giving them time and privacy to do so. All this took the stress out of this inevitably emotional occasion, and both I and others present were struck by the dignity and respect with which it was all done.

The funeral arranger and the team on the day of the funeral also showed professionalism, understanding and helpfulness throughout, both in person and in correspondence. They explained everything carefully, always made sure we understood what options there were, asked what we wanted without any pressure to choose one course over another, and ensured we knew exactly what would happen and when, and the team at the funeral were dignified and caring. This all made both the funeral and the period before and after it, as easy to cope with as possible.

I am happy to recommend Rowlands to others.

Rowland Brothers recently helped arrange and direct two of my family's loved ones funerals and memorial services. From start to finish, I found them extremely caring, sensitive and respectful. The celebrants they provided (Father Sam and Heather) were absolutely wonderful and many people who attended, also commented on how well and lovely they delivered both services. Adam was our director who led on the day and was extremely accommodating, understanding and patient. I felt very looked after and supported throughout. Aylish was our arranger who we also found extremely helpful, supportive and patient, as we constantly changed our minds. Thank you to you all for making a difficult process, as easy and comfortable as possible.

David and his Team helped us arrange my father's funeral at Croydon cemetery on the 16th of January and from my first contact with David, his gentle, professional, empathetic approach was evident and carried on throughout the entire process.

My family and I are very grateful to David and Rowland Brothers for their support through a very challenging experience.

Florence Dike

Rowland Brothers offer a sensitive, calm service at a time of high crisis for most grieving families. Good communication and clear sighted advice given at a difficult time. Special mention to David Webb our funeral co-ordinator, for his guidance and support.

On behalf of myself and my family, I want to express our deepest gratitude to you and the team for the exceptional care and handling of Lola, and for helping us to create such a wonderful funeral service in her honor.

Adam and the team on the day were absolutely outstanding. Despite the surprises we gave him—the larger-than-expected turnout and the fact that we overran—they handled everything effortlessly. Their sensitivity and professionalism throughout the day were truly appreciated, and we are incredibly grateful for the way the entire day was managed with such care.

Please extend our heartfelt thanks to the entire RB team who helped look after Lola. Honestly, I don’t know how we would have gotten through the day without the flawless support and professionalism you all provided.

Once again, a huge thank you for everything.

Rowland Brothers organised my sister’s funeral which went very smoothly. Every detail was taken care of and communication was great, every email sent received a swift response. On the day of the funeral they were very professional, respectful and supportive on such a sad occasion.

I would like to thank everyone at Rowland Brothers, and especially Joyce, as they took care of all needed for the repatriation of my dad to our home country. Any time I called or messaged them for an advice or help to solve the problems that appeared, they responded in a timely manner and comprehensively. Joyce was very dedicated to our case with complete understanding of the difficult moment for my family... I am grateful from the bottom of my heart.
I would definitely recommend Rowland Brothers funeral directors with no hesitation.

Highly recommend Rowland Brothers. Having to organise a funeral was all new to us - but from the moment we met Tracy - she talked us through and put us at ease. It’s obviously a very sad and surreal time - but she was caring kind and thoughtful. Whilst still being human. Between herself and Adam they just make you feel you are not alone and talk about the person you have lost in such a caring and genuine way. You cannot fake that. They are excellent team and they made a very sad time that little bit easier. Thank you. Jason and Caroline. X

You only use the services of a funeral director a couple of times in your life (hopefully) and with the nature of the business it does really have to be at a high standard. David Webb at Rowland Bros was exemplary, along with all the folk there - everything was smooth, well explained, efficient, kind, friendly and supportive. I couldn't recommend their services more.

Pizza tastes delicious and beer is even more delicious. I love it this place

I'm very grateful to Rowland Brothers ,they did a perfect job regarding the cremation of my dearly beloved mother. Everyone who I encountered was 101% professional polite and helpful .I could not have wished for a better service from them .I'm grateful to them all. I will always recommend Rowland Brothers funeral directors without hesitation.

Joe and his team at Rowland Brothers were fantastic from start to finish. We have used other funeral directors in the past but none have come close to the level of service we received from Rowland Brothers. The care and attention to detail is unmatched. The definition of First class service! Thank you!

I cant thank you enough for looking after my mum. My mums funeral was yesterday and what a day. Thank you Maya for all that you done. Jan you were brilliant. Everyone said what a beautiful funeral it was.

Our care from Charlee from the beginning was outstanding - we went in without an appointment and were looked after with so much care and attention. This never changed and I doubt we would have received this from any other company. She truly is empathetic, kind and knowledgeable. The door was always open for us and I feel like we have made a friend for life. She looked after our mum in some of her darkest times and made the process much easier for us all - We truly thank her for that. We couldn't have done it without her!
Mum knew instantly that she didn't want to go through the process with anyone else.
Thank you Charlee, John and the rest of the Rowland Brothers team. We will never forget how you got us through some of our darkest times.

They looked after my Uncle, with the upmost respect...Thank you

Rowland Brothers Purley arranged and managed the cremation of my mother. We can not express too highly how much they helped and dealt with all our queries and requests around music, transport, order of service and everything to ensure our service went without problems and with dignity. . They were fantastic from start to finish. Special mention to Jan who helped us in the office and Rob who took over on the day. Excellent staff. Thank you again.

I can highly recommend Rowland brothers they recently arranged my mother's cremation. Very professional caring staff and value for money.

If you are looking for a funeral directors who gets things done quickly while taking the pain on your loss seriously look no further

I cancelled my plans with a different director who could not come close to the level service Charlee and the team provided.

I planned my dad's funeral from over 300 miles away and Charlee had everything arranged within one day going above and beyond to make a horrible process bearable.

I was met on the day at the church by John who had called the day before to introduce himself and reassure me the day would go smoothly exactly as we expected and that's exactly what they delivered.

Exceptional, thank you!

RB Croydon/Purley have recently taken care of my late husband and couldn’t have been more supportive and accommodating at this sad time for the family. Multiple house visits, professional advice, gracious throughout. Thank you for looking after Jim so splendidly whilst in your care.

We were delighted with the way that everything went so smoothly before and during the funeral. David in the Purley office made the planning simple and facilitated all of the elements with great communication. Peter and his team were very professional and provided a calming presence during the funeral. Mike (the celebrant) made the service flow with compassion and obvious expertise. Many of the attendees have mentioned what a success it was and how it gave Dad a beautiful send off.

Heard brilliant reviews

Maya was a lovely lady spoke us though it all was really brilliant in the job she does can't thank Rowland brother anaf thank you for what u do don't think people understand what u really do

Thank you to all the staff at Rowland Brothers Croydon (Whitehorse Lane). Tracy was very professional, curtious and compassionate. She arranged the funeral for our beloved sister, had a great understading of the greek othadox faith. Made a really difficult time easier. Cannot praise the staff enough. Highly recommend them. Nothing was an issue.
From me and my family, we thank you for your understanding and proffesionalism.

From the moment I contacted you on the evening of my mums passing until I bade farewell to Rob and his excellent team on the day of her funeral, I cannot praise your company highly enough for the service I and my family and friends received on what was a sad, yet beautiful and memorable occasion. The kindliness and assistance from Judi, the beautiful order of services, reflection time with the music and photos, the final goodbye and last but not least the wonderful Celebrant Grace who officiated the service. Thank you all so much.

My father-in-law and mother-in-law (Sonny and Rose D'Souza) died within six months of each other and Rowland Brothers handled both funerals with church services and cremations afterwards. I cannot commend too highly their sensitive and professional services, they made sure everything went very smoothly and that all the family's wishes were respected in every regard. Many thanks for your excellent work, it is much appreciated.

Kind, caring and professional. Made a very difficult time so much easier to cope with.

Absolutely first class service from Odette and the Rowland Brothers team for my mum's funeral, following a similar experience five years ago for my dad.

This relates to August 2022. They refused to release body to another funeral director till I had paid, among many other serious faults.

The communication, especially from the "Senior International Co-ordinator" was poor, downright brusque and at times came across as rude, and I, the NoK and their customer, was only informed AFTER important decisions had been made. This included failing to inform me that embalming had not been done and booking the funeral date with the church without consulting me first.

However, neither was I happy with communications from the more senior staff, at a very painful time. They completely supported and upheld the comments and actions of their Senior International Co-ordinator.

When I decided enough was enough and I was switching to another funeral director, I was informed by Kris that they would only release my relative's body to the second funeral director (who was collecting my relative's body from their premises) once their invoice had been settled... NOT ONLY IS THIS IMMORAL, I HAVE SINCE LEARNED IT IS UNLAWFUL.

Luckily, the second funeral director, Slater's International, couldn't have been more different and was respectful, courteous, empathetic and kept me informed all the way. I only wish I had instructed them from the start.

Up until this point, my family had always used Rowland Brothers - never, ever again!

ANSWERING ROWLAND BROTHERS' RESPONSE

I simply UPDATED the review four days ago, after I just happened to discover it's unlawful for an undertaker to hold a body subject to fees, but I originally left the review around September 2023, a little over a year after the events referred to and was careful to make that clear from the start. I was getting over a major bereavement and was still traumatized, hence the delayed review originally. I also find it odd that RB did not respond when I first published the review.

The help received from the team at Rowland Brothers was very professional throughout so grateful.

Thank you to everyone at Rowland Brothers (Whitehorse Rd, Croydon) , in particular Tracy Taylor, for arranging Dad’s funeral. Tracy's advice, compassion, recommendations and kindness ensured that the day went as well as it possibly could. I’m very grateful to Rowland Brothers (Whitehorse Rd, Croydon) for making such a sad time in my life such a peaceful and personal experience. Tracy and her  team did a great job to make a sad day go as well as possible. Thank you John for his excellent customer service, compassion and kindness. Thank you all so much for everything you done for me when I needed support and guidance.
Irina

Good environment ,Friendly Staffs and efficient service , Well recommended.

We can't thank Jan of Rowland Brothers Purley Branch enough. Her empathy, support and understanding was so appreciated when dealing with the funeral preperation for my mum Florence. Her help and advice was invaluable and the whole period of time dealing with Rowlands was exceptional. I would recommend Rowlands Purley 100%.
On the day of my mums funeral John and his team were amazing. So respectful of our loss. They ensured the day ran smoothly and looked after all of us. Nothing was too much trouble. We can't thank the team enough.
Karen, Florence Horrigans Daughter

Following the death of my Mum the service and support provided by the Purley Office was fantastic from start to finish. We could not ask for anything more.

Thank you Rowland Brothers you are a credit to your Profession.

The staff took care of everything and helped us all enormously get through the day and indeed the whole affair. From collecting my beloved on the day to walking the hearse through her neighborhood it was ultra professional.

When you find yourself needing to arrange a funeral, you ask for recommendations. In 2019, I was recommended to use Rowland Brothers in Old Coulsdon for my Dad, and I couldn't fault them. So, when I had the sad job of arranging my dear Mum's funeral, I didn't hesitate to go to Rowland's again. Mum's funeral was yesterday, and the staff from Judi in the branch to John and his colleagues on the day were so lovely and reassuring. It was a bit less daunting this time having done it once before, but they really do make it stress free, guiding you through it all. Thank you everyone for making a difficult day a bit easier.

Professional, courteous, friendly, sympathetic group of men who made us feel proud on the day of our mums funeral, Scot and his team were brilliant. Thanks for making the day so much easier for the family.

Angela Waters, Kent
Thankyou to all the staff at Rowland Brothers Croydon. My Treasured Mum passed away after a short illness on 15th January 2023. During a very difficult and emotional time i felt completely supported and comforted, Carly Baker our funeral arranger was outstanding and I cannot Thank her enough. Hannah was so lovely and did my Mum proud with total care and attention.
On the day of the funeral i cannot Thank the men enough, Rob Earl was absolutely amazing. He is truly a special person who cares and it is evident in his support. His colleagues were all amazing and again Our family are truly grateful.
Our family have used Rowland Brothers for many years and I can honestly say they are Outstanding every step of the way,

Thank you so much for your excellent service, and mostly thank you to Maya for her support and kindness. I would definitely recommend.

Wonderful caring pre funeral assistance. Clear, professional information, sensible and practical advice. Thank you Judi Noakes

Rowland Brothers have conducted three funerals for close family the latest being for my very dear sister this year. I cannot fault their care and compassion from their lovely receptionist to Tracey who helped me with the funeral arrangements and with making a beautiful memorial service for Pamela and also the kind team lead by the excellent Robert who made everything go smoothly on the day. Lastly they have an aftercare service checking that you are coping ok. Thank you all.

a very complete service. full of care and sympathy . Tony lead from the front with a splendid attention to detail package . a smooth running funeral from appointment . we are very impressed.

Just can't fault them. Professional, kind and great follow-up.

1 star because you answered the phone after 11 minutes
You claim to be open 24 hours not true
I called your customer service to arrange a moment with my granddaughter and was informed that I would be able to see her the following day at 12.00
But I would have to wait for the directors to call me back to confirm
I called your customer care team @ 4.00pm and 8.00pm asking why I have not received any call I was informed that the directors were on a jolly
Next day I went to the funeral shop anything was locked up no one was a round I called your customer service who kept saying they are supporting us that is no longer a service I would use again you are not supporting any one except your own pocket
On the door you claimed to open 8-5 then I am told it is actually 9- 4
What kind of business you are running
Your staff need customers services training ASAP

When I die I would like Rowlands to handle my funeral and I’m not even local! Everything was done with the utmost care and understanding. Jan and Scott make the most wonderful team. Nothing was too much trouble, from being able to attend the chapel of rest out of hours to being able to sit in the hearse and even carry the coffin. To be offered such warmth at such a difficult time was a kindness I’ll not forget. Whilst I’ve luckily only had one other experience of funeral homes this surpassed my expectations from the moment I called to make enquiries. Jan was so helpful and even told me that should I decide to go elsewhere to just call her back if any advice was needed. You just don’t get customer service on that level these days. The chapel is restful and the staff couldn’t be more helpful and accommodating even down to introducing me to Scott who was to be in charge on the day of the funeral so that there was a feeling of continuity. Thank you both so very much.

Requested a finger print to be taken so I could purchase some personalised jewellery. However, sadly only half the finger print was taken, on-top of this - it took several weeks of chasing to obtain this. Mark was very apologetic however outcome still remains that I am without the full fingerprint which is now forever lost.

Thank you so much for your bereavement support sessions. My husband and I received fantastic support from Justine in individual and group counselling sessions. It really helped us cope after our son died. We are so grateful.

I lost my amazing husband suddenly and jan and the team at purley were amazing, they took great care of me and him and I was able to sit with him for the last two days before the funeral which was so important for me and they kept me going in tea. All my wishes for his funeral were carried out beautifully and the day although overwhelming with over 170 people on a very hot day he got the send off he would have been so proud of .
Thanks again and I will be going in to collect his ashes and my ring in a week or so and catch up with the team .

What an outstanding service. We have sadly lost three members of our family in 4 months and Rowland Brothers Beddington have arranged all the funerals. Their kind and compassionate guidance has been invaluable throughout. Nothing has been too much trouble and the services have been beautiful and dignified. I cannot recommend them highly enough.

Judi and the team at Rowland Brothers in Coulsdon has made the experience as stress-free as possible for us. We highly recommed this team for their support and sensitivity . From all of us at Carepoint Services, we are very grateful.

We used Rowland Brothers for our mums funeral 7 years ago.
They were professional and kind.
We could not fault them in anyway.
Now we are sadly back again for my dad, but we know that we will be in good hands.

Thank you Rowland brothers for giving my mum Muriel a send off to remember . You helped us through a difficult time . It was all we wanted and more .

Roland brothers purley. Pippa helped me arrange my mums funeral, she is a lovely lady who is very professional and kind and understanding, I am so glad I used these funeral directors, Pippa arranged everything so well, I would definitely recommend her and roland brothers. Thank you so much.

Our family had a great experience. The staff are experienced and highly professional. The firm took care of everything for our family. I would recommend.

Thank you so much for all your help, understanding and compassion, I wouldn't hesitate to recommend Rowland Brothers they were absolutely brilliant.

Amazing professional and friendly

Very professional and friendly

Very professional and friendly

Very Professional & Friendly

Very professional and friendly

Rowland Brothers Purley arranged my husband’s funeral.
They demonstrated great compassion & respect.
Highly professional yet wonderfully personal.
Christiana Moore

Caring and professional, highly recommended