Reviews of our Croydon Branch

4.8
Based on 84 reviews
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David and his Team helped us arrange my father's funeral at Croydon cemetery on the 16th of January and from my first contact with David, his gentle, professional, empathetic approach was evident and carried on throughout the entire process.My family and I are very grateful to David and Rowland Brothers for their support through a very challenging experience.Florence Dike
anne-marie buchanan
17:38 21 Jan 25
Rowland Brothers offer a sensitive, calm service at a time of high crisis for most grieving families. Good communication and clear sighted advice given at a difficult time. Special mention to David Webb our funeral co-ordinator, for his guidance and support.
Jayne Townson
09:53 21 Jan 25
Rowland Brothers organised my sister’s funeral which went very smoothly. Every detail was taken care of and communication was great, every email sent received a swift response. On the day of the funeral they were very professional, respectful and supportive on such a sad occasion.
Georgi Zhelyazkov
16:57 16 Jan 25
I would like to thank everyone at Rowland Brothers, and especially Joyce, as they took care of all needed for the repatriation of my dad to our home country. Any time I called or messaged them for an advice or help to solve the problems that appeared, they responded in a timely manner and comprehensively. Joyce was very dedicated to our case with complete understanding of the difficult moment for my family... I am grateful from the bottom of my heart.I would definitely recommend Rowland Brothers funeral directors with no hesitation.
Jason Rabinowitz
09:23 13 Dec 24
You only use the services of a funeral director a couple of times in your life (hopefully) and with the nature of the business it does really have to be at a high standard. David Webb at Rowland Bros was exemplary, along with all the folk there - everything was smooth, well explained, efficient, kind, friendly and supportive. I couldn't recommend their services more.
Yvonne Felix
08:29 15 Apr 22
Thank you Tracy for helping me out. You saved the day in helping me organise flowers for a funeral you were arranging that afternoon. Unfortunately I was not able to attend the funeral and you came to the rescue.. Kindness, caring and professional - 5*
Jennifer Barr
13:29 22 Mar 22
My Soulmate sadly passed away abroad in December 2021. Rowland Brothers Funeral Directors were appointed to handle the repatriation and funeral service here in London.All the staff involved were professional from beginning to end. Tracy Taylor showed empathy, care and compassion from beginning to end and produced a one of a kind funeral programme, which was tailored exactly how I wished it to be representing the person my soulmate was.The mortician Hannah did a fantastic job in dressing my soulmate. It was an emotionally overwhelming experience and Tracy and Hannahdefinitely helped to ease some of the pain still felt. I can't thank the staff enough for their support during what I can only describe as a very sad time for the entire family. The receptionist whose name has slipped my mind "sorry" always had a welcoming smile and made me laugh on several occasions lightning the heaviness I was feeling. The Pallbearers were excellent on the day of the funeral led by Scott who did a fantastic job.Thank you all from the bottom of my heart
Richard Rodrigues
15:25 14 Mar 22
We cannot thank Jan, Anther, Hannah, Scott and everyone at Rowland Brothers. They were beyond exceptional in helping my little sister lay to rest. You are the very best of people. Thank you all so much. Kindest regards from Richard & Shirley Rodrigues.
Jan Kennon
03:59 15 Dec 21